Manager of Content and Knowledge Management
Dartmouth, NS
14h ago


  • Establish and operationalize ADP Canada Knowledge Management strategic plan.
  • Oversee and govern KM Canada content taxonomy and metadata schema construction, incorporation into content management system(s), application to KM content, and ongoing maintenance.
  • Act as lead editor / structural reviewer for Canada KM content, applying structured authoring and minimalist writing principles and ensuring DITA / XML elements are effectively utilized in the creation of new and refactoring of existing KM content.
  • Collaborate with other ADP Canada content producers to ensure ADP Canada associates receive the right knowledge at the right time.
  • Assess KM requirements for new ADP projects / product releases.
  • Act as lead KM consultant on complex KM projects.
  • Perform all management duties for KM team members.
  • Delegate project activities to appropriate KM team member(s).
  • Foster positive working relationships with global content management teams, leaders, and decision makers to ensure KM Canada initiatives align with corporate vision.
  • Required

  • University or college undergraduate degree.
  • Preferred

  • Master of Information Management; Master of Library and Information Studies.
  • Required

  • Highly knowledgeable of, and practical experience in, knowledge / information management : codification, classification, content lifecycle management, database design and principles, information architecture, basic programming principles, workflow modeling, authoring, and e-publishing.
  • Proven ability to prioritize projects based on business needs and to lead projects.
  • Proven ability to facilitate discussions and activities necessary to define and capture complex processes / procedures.
  • Superior relationship building and collaboration skills.
  • Technical proficiency with MS Office tools (Excel, Outlook, Word, PowerPoint).
  • Superior verbal and written communication & presentation skills.
  • Working understanding of DITA / XML and relevant tools (IXIASoft, Oxygen XML editor).
  • Detailed understanding of, and proven ability to apply, structured authoring and minimalist writing principles.
  • Preferred

  • Proficiently bilingual (French and English)
  • Experience implementing new software / tools.
  • Knowledge of ADP Business tools : Workforce Now, Siebel, LUMIN, ADPworks, SharePoint.
  • Attributes

  • Self-motivated / takes initiative and proven ability to work independently or in a team.
  • Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues, and recommend appropriate course of action.
  • Superior interpersonal and follow-up skills.
  • Innovative.
  • Comfortable facing challenges and leading initiatives for positive change.
  • Supportive of ADP’s vision by demonstrating professionalism and maintaining confidentiality.
  • Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

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