Manager of Content and Knowledge Management
ADP
Dartmouth, NS
14h ago

Responsibilities

  • Establish and operationalize ADP Canada Knowledge Management strategic plan.
  • Oversee and govern KM Canada content taxonomy and metadata schema construction, incorporation into content management system(s), application to KM content, and ongoing maintenance.
  • Act as lead editor / structural reviewer for Canada KM content, applying structured authoring and minimalist writing principles and ensuring DITA / XML elements are effectively utilized in the creation of new and refactoring of existing KM content.
  • Collaborate with other ADP Canada content producers to ensure ADP Canada associates receive the right knowledge at the right time.
  • Assess KM requirements for new ADP projects / product releases.
  • Act as lead KM consultant on complex KM projects.
  • Perform all management duties for KM team members.
  • Delegate project activities to appropriate KM team member(s).
  • Foster positive working relationships with global content management teams, leaders, and decision makers to ensure KM Canada initiatives align with corporate vision.
  • Required

  • University or college undergraduate degree.
  • Preferred

  • Master of Information Management; Master of Library and Information Studies.
  • Required

  • Highly knowledgeable of, and practical experience in, knowledge / information management : codification, classification, content lifecycle management, database design and principles, information architecture, basic programming principles, workflow modeling, authoring, and e-publishing.
  • Proven ability to prioritize projects based on business needs and to lead projects.
  • Proven ability to facilitate discussions and activities necessary to define and capture complex processes / procedures.
  • Superior relationship building and collaboration skills.
  • Technical proficiency with MS Office tools (Excel, Outlook, Word, PowerPoint).
  • Superior verbal and written communication & presentation skills.
  • Working understanding of DITA / XML and relevant tools (IXIASoft, Oxygen XML editor).
  • Detailed understanding of, and proven ability to apply, structured authoring and minimalist writing principles.
  • Preferred

  • Proficiently bilingual (French and English)
  • Experience implementing new software / tools.
  • Knowledge of ADP Business tools : Workforce Now, Siebel, LUMIN, ADPworks, SharePoint.
  • Attributes

  • Self-motivated / takes initiative and proven ability to work independently or in a team.
  • Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues, and recommend appropriate course of action.
  • Superior interpersonal and follow-up skills.
  • Innovative.
  • Comfortable facing challenges and leading initiatives for positive change.
  • Supportive of ADP’s vision by demonstrating professionalism and maintaining confidentiality.
  • Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click to learn more about ADP’s culture and our full set of values.

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