Supervisor, Guest Services
Windsor Regional Hospital
Windsor, ON, Canada
6d ago


Guest Services is comprised of Food and Nutrition, Environmental Services, Patient Transporting, OR cleaning, Retail Services and Materials Management.

  • Reporting to the Coordinator, Guest Services Network (GSN), the Supervisor supervises and instructs employees engaged in the operation of the Guest Services Department;
  • responsible for overseeing the production, service and delivery of food to the patients, and also the ware-washing, as well as housekeeping, portering and retail services and other related functions;
  • responsible for daily replacement of staff, conducting and summarizing patient satisfaction surveys and for ensuring high standards of patient satisfaction, food quality, safety and sanitation.


  • Supervise employees and daily operations in all areas;
  • Day to day staffing;
  • Oversee the daily operations of any area that you would work in.
  • Dispatching staff for patient portering and as well as other staff when the need arises.
  • All staff must adhere to IPAC standards,
  • Display initiative and good judgment in dealing with operational problems, assigning tasks;
  • Ensure a commitment to standards of excellence and the concept of accountability through completion of departmental goals and objectives.
  • Ensure a patient-focused approach is delivered and adhered to by all staff;
  • Liaise with Operational Managers, Clinical Dietitians, nursing, co-workers and staff to handle patient satisfaction issues;
  • Maintain patient service documentation in accordance with departmental policies, hospital standards and professional standards.
  • Other duties as assigned

  • Must have Grade 12 education
  • Must be able to multi-task and work in a fast paced environment,
  • Have or willing to obtained the Certification-Professional Healthcare Housekeeper (PHH) through OHHA - preferred
  • Must be familiar with Microsoft Office (Outlook, Word, Excel)
  • Experience with directing and supervising staff.
  • Must possess tact and courtesy in dealing with employees and other persons in the hospital.
  • Effective communication skills;
  • Experience in food service and / or housekeeping management an asset.
  • Ability to communicate in the French Language would be an asset.
  • Apply
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