Practice Manager
Copperstone Connect
Ontario, Toronto
1d ago


The Practice Manager role is a pivotal position in the management team within Professional Services. The Practice Manager directly leads a team of consultants and ensures successful project delivery of the company’s product.


  • Own a portfolio of customers and active projects, ensuring project resources deliver a world class customer experience throughout the services delivery
  • Support the project teams by mitigating risks & handling escalations, plus ensuring project activities are delivered on time, on budget, and meet the customers’ success criteria
  • Manage, coach and grow a team of 5-8 consultants through 1-on-1 guidance and providing regular feedback that will help them succeed
  • Expand the footprint at existing customers by identifying and scoping out new services projects
  • Lead and / or contribute to departmental initiatives that will help us scale the company by becoming more efficient and continually improving the customer experience
  • Be accountable for the financial management and administration of all owned projects, ensuring change orders are created and contracted and that budget guidelines are being met.
  • On occasion, actively participate in project activities including on-site discovery sessions, project status calls, and project resource planning and scheduling.

  • Two or more (2+) years of experience managing people within the Software industry
  • Six or more (6+) years of experience delivering client services
  • Strong communication skills across all levels of an organization
  • Ability to manage competing priorities and move quickly in a fast-paced environment

  • Post-secondary education in Engineering, Computer Science, Accounting, Finance, or related discipline and / or equivalent experience
  • Financial related designation such as CPA, CFA or MBA
  • Knowledge of financial processes including applications such as budgeting, forecasting, financial consolidations, month-
  • end close processes, and general reporting

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