The Technical Support Analyst / Junior Systems Administrator works as part of a small IT team in downtown Toronto to support a medium-sized local office, and a larger team at several satellite locations across Canada.
Primary responsibility of this position will be to administer the company’s various system portals, including but not limited to cloud-based file management, training and Intranet vendors, Active Directory, Group Policy.
Other day-to-day duties will include : installing new hardware, software and operating systems at the local office, local support of existing hardware, software, servers and phones, effective bug and security patching, performance monitoring and tuning, troubleshooting, and retirement or upgrade of older hardware and software.
DUTIES AND RESPONSIBILITIES
Primarily responsible for administration of Active Directory, Microsoft Exchange & Skype for Business and Group Policies.
Assisting with centralized systems deployment and IT asset management.
Responsible for Windows Server administration and upkeep (Exchange 2010)
Responsible for basic troubleshooting of the local office network router and firewall
Assists a project lead or project manager for various system projects; provides guidance and direction to project team(s) and / or external vendors.
Defines, designs and analyzes performance of the enterprise servers including installation, maintenance and management of servers.
Performs problem-solving to identify and resolve computer system and LAN problems.
Performs consulting services to other departments or users relating to the application of various technologies to meet business objectives
Researches, develops and recommends policy guidelines and / or procedures
KNOWLEDGE, SKILLS, AND ABILITIES
Proficient in the installation, use, and support of MS Windows, Workstation, Office and cloud-based applications.
Knowledge and expertise in the support and maintenance of a Windows Server environment
Knowledge and demonstrated experience installing, configuring and supporting a wide variety of client and server-based applications in a complex multi-user environment.
Knowledge and expertise with Active Directory
Knowledge of Group Policy an asset
Highly proficient in the administration of Microsoft Exchange & Skype for Business.
Knowledge and expertise in the deployment and support of enterprise backup and recovery strategies.
Knowledge and expertise in virtual desktop infrastructure and administration.
Knowledge and expertise of basic networking concepts including routing, subnets and firewalls.
Knowledge and demonstrated experience of the practices and principles of project management sufficient to the successful completion of projects involving multiple participants.
Ability to effectively function in a fast-paced, mission critical technology support environment.
Ability to convey training information clearly and effectively.
Ability to generally communicate effectively orally and in writing.
Ability to read and interpret technical documents common to this environment.
Ability to separate problems into individual components, systematically eliminating possible causes until a resolution is discovered.
Ability to establish and maintain positive, effective working relationships with users, co-workers and vendors.
Ability to function effectively as a member of a team of technology professionals.
Demonstrated ability to successfully manage multiple technology-related tasks and / or projects.
Knowledge of T-SQL and SQL Server Management Studio is an asset
EDUCATION and EXPERIENCE
Minimum of 4 years of related technical / systems support experience
One year of experience in a client / server environment
MCSE certification an asset
Bachelor’s degree or college diploma in computer information system or related field
MCP, MCSA an asset
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present technical information to non-technical people.