Club Manager
Planet Fitness - Taymax Group
Toronto, ON, CA
4d ago
source : CareerPlug

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

This position will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Ensure staff is providing exceptional customer service at all times.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly / bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage progressive discipline and termination as needed.
  • Lead by example with involvement in all front desk related activities.
  • Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
  • Facilitate all member requests and help to resolve any member issues and questions.
  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure the front desk area and lobby clean and orderly.
  • Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
  • Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR related forms and send to Corporate HR and Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Provide backup support for any employee who is absent.
  • Other duties as assigned based on club needs.
  • Qualifications / Requirements

  • Must be 18 years of age or older, have a high school diploma / GED equivalent and have a passion for fitness and health.
  • One to three years of experience in a management role preferred.
  • Computer Proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Strong leadership, team building and coaching skills.
  • Direct experience managing customer focused teams in the fitness or similar industry.
  • Exceptional customer service and conflict resolution skills.
  • A hard working, enthusiastic and energetic management style!
  • Organization, problem solving and planning skills.
  • Ability to work independently as well as part of a team.
  • Must have valid driver's licence, acceptable driving record and must have own reliable means of transportation.
  • Physical Demands

  • Continual standing and walking
  • Continual talking and listening in person or on the phone
  • Must be able to lift up to 50 lbs as well as bend, crouch and reach on a daily basis
  • Will occasionally encounter toxic chemicals
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