Customer Service/ Order Entry Clerk
Husqvarna Group
Brampton, ON LT X CA
6d ago

GARDENA Canada is searching for a results oriented, flexible and effective Customer Service / Order Entry team member, to be based in Brampton, Ontario.

GARDENA, part of Husqvarna Group, is the preferred brand for millions of home and garden owners worldwide when it comes to garden care.

Today GARDENA is the leading brand for high-quality garden tools in Europe and is represented in 80 countries all over the world.

Learn more about us at

Essential Duties :

  • Deal directly with both internal and external customers via telephone and email
  • Handle / respond to customer inquiries and complaints promptly and thoroughly
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Follow up on unresolved issues and drive resolution
  • Capture detailed notes on all inquiries including action taken to resolve issue
  • Communicate and coordinate with other departments
  • Complete order entry in Microsoft Dynamics
  • Manage CHEP pallet tasks
  • Process credit card payments
  • Other duties and projects as required
  • Qualifications (Education and Experience) :

    Required

  • Minimum high school graduate or GED
  • 1-3 years Customer Service experience
  • Desired

  • Post secondary education
  • Customer Service experience
  • French speaking a plus
  • Skills and Capabilities (Knowledge, Skills, Abilities) :

  • Strong communication skills verbal, written, and listening
  • Computer proficiency with strong MS Office aptitude
  • Efficient and accurate data entry skills
  • Able to multi task
  • Able to analyse root cause and solve problems
  • Attention to detail and accuracy
  • Adaptable and flexible
  • Professional and proactive demeanor
  • Takes initiative and stays focused on tasks at hand
  • GARDENA Canada supports a diverse and accessible workplace. If you require accommodation throughout the recruitment process, please inform the hiring team.

    We thank all applicants for their interest, however only those candidates who are selected for an interview will be contacted.

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