Network Analsyt
J&M Group, Inc
Calgary, AB, Canada
1d ago

Role Description

  • Provides day to day operational technical support for the delivery of data, wireless services including 24 hour on-call support.
  • Monitors the operation of telecom network systems. Performs complex duties relating to network operations, installations, and / or maintenance for local, off-site, and / or remote locations
  • Serves as a technical specialist for the resolution of complex network related problems
  • Manages the team queue of issues ensuring timely resolution
  • Performs initial telephony technology evaluation and pre-implementation testing of hardware and software.
  • Implements telephony POC designs into full-scale production systems involving configuration and deployment of Enterprise Cisco Data / Wireless Platforms
  • Develops and builds network design documentation and diagrams of telephony infrastructure
  • Provides technical consulting services on Data / Wireless technology to business clients
  • Acts as a project manager for small, medium and large-scale IT Data networking projects
  • Manages and controls the contractual relationship with IT Telecom service providers
  • Communicate written and verbal technical topics and situations effectively to both technical and non
  • Essential Skills

  • 7+ years hands on experience with Cisco Network administration and support
  • Strong analytical and troubleshooting skills; client-centric, professional, friendly, courteous
  • Hands on experience with Service ticketing tools (Service Now)
  • The ability to be a self-starter, and be able to manage expectations with customers
  • Strong communication skills and a strong sense of urgency
  • Advanced troubleshooting Skills
  • CCNA or higher ? Route / Switch Certification
  • College / University Degree in IT, Computer Science or related field or Equivalent Experience
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