System Analyst
CAA Club Group
Thornhill, ON, CA
5d ago

Job Description

CAA Club Group is seeking a Systems Analyst to join our IT Application Support Team. In this role, you will provide application and systems support for our Travel application and integration points and ensuring proper escalation processes are followed.

What You Will Do

  • Provide level 1 and level 2 applications and systems support for our Travel application and Travel application integration points
  • Identify and resolve incidents through our ticketing system and provide business support-
  • Testing and deploying new enhancements at the request of the business and vendors
  • Creating new or updates existing documentation for new processes or procedures
  • Perform ongoing system maintenance and monitoring to ensure adherence to contracted service level agreements
  • Maintain effective relationships with business users and other IT teams
  • Learn on the job and explore new technologies with little supervision
  • Identify efficient solutions to eliminate work from your team (increase operational efficiency and flexibility)
  • Ensure proper escalation processes are followed and exceptions within your authority are properly documented at all times
  • Working with external vendors to maintain all integration points
  • Who You Are

  • College or University degree in Information Technology or Computer related studies preferred
  • Minimum 2-3 years of hands on experience with Java, Tomcat and SQL is a required
  • Working experience supporting Travel Systems / CRM Systems (Harmony / Galileo / SAP) and knowledge of the Travel industry is an asset
  • Working knowledge of Microsoft Servers 2012 / 2016, Windows 10
  • Understanding of Networks and Networking components
  • Exposure to all stages of the development lifecycle from requirements gathering through to design, development, rollout, support and maintenance is an asset
  • Ability to deliver excellent customer service to internal stakeholders
  • Extremely detail oriented with time and self-management skills sufficient to plan, prioritize and organize work.
  • Excellent verbal communication and writing skills
  • Interacts and deals with vendors for support purposes
  • Roadside knowledge or experience an asset
  • Willingness to work on-call shifts during evening / after hours / weekends
  • What’s In It For You

  • Competitive salary
  • Annual bonuses and merit increases
  • 3 weeks’ vacation
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership
  • Why CAA?

    Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development and we regularly recognize their achievements and outstanding results.

    We are caring. We are leaders. We are innovators. We are collaborative.

    We work hard and play hard. We're about doing what's right and feeling good about it.

    We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

    CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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