Director, Corporate Communications
International Hotel Group
Toronto, Ontario, Canada
22h ago

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family.

A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.

In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Job Summary (Role Summary)

This role will direct the company's external corporate communications strategy in the Americas to effectively deliver our corporate narrative.

Responsibilities include corporate reputation management (including crisis and issues management), strategic media relations, executive communications, agency management, media coaching and team development.

This position will serve on the regional corporate affairs senior leadership team and work closely with global and regional counterparts.

The role has direct responsibility for corporate media activity in the U.S., Canada, Mexico, Latin America and the Caribbean.

Essential Duties and Responsibilities (Key Activities)

  • Define and execute the corporate communications plan for the Americas region to promote and defend IHG’s reputation, enable business growth and support business priorities (not including brand PR).
  • Areas of focus include growth and development, corporate responsibility, operational excellence, employer of choice and industry advocacy.

  • Forge and protect relationships with key national and local journalists, understanding how they work and their definitions of success, and being a key gatekeeper to the business and industry media to ensure company news and information is delivered accurately, timely and transparently.
  • Play a critical and co-leadership role with the VP of GCA AMER in the company’s cross-functional regional team in addressing crisis and issues management (corporate issues and hotel level incidents) including strategic messaging and serving as liaison with media, hotels, owners and other stakeholders.
  • Continue to evolve corporate communications by being on top of best practices.

  • Work closely with the company’s Government Affairs (part of GCA AMER) and Investor Relations (Global GCA) functions to ensure that all of the company’s stakeholders receive consistent messaging across all external media and methods of communications.
  • Ensure prompt development of excellent / superior written materials including news releases, leadership messaging, talk points, speeches and presentations.
  • Develop and execute executive visibility strategy including messaging and coaching.
  • Build strong relationships with the Americas Regional Leadership Team (RLT) and other senior stakeholders across the region.
  • Work in close partnership with other Global Corporate Affairs communications teams
  • Lead and develop team and oversee Corp. communications budget
  • Serve as a trusted advisor to the VP of GCA AMER and leadership team, providing them with candid feedback and input on issues and opportunities facing the business
  • Lead the development and delivery of IHG story headlines and narrative at key industry association meetings (ALIS, NYU, Hunter, etc.).
  • Direct the implementation of corporate policy for external and all internal communications, including the communication strategy surrounding corporate initiatives to the employee, franchisee and hotel community.
  • Lead assigned function within established budgetary and manpower plans and establish performance standards, and operating procedures.
  • Participate in creation of department staffing and

  • Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes.
  • Act as an advisor to subordinate managers or staff to help meet established schedules and / or resolve technical or operational problems.

    What we need from you

    Education Experience Technical Skills and Knowledge

  • Superior writing skills including ability to synthesize complex concepts into concise messaging, with
  • Extensive corporate reputation management expertise including strategic positioning and media management
  • Demonstrated knowledge and experience in media relations
  • Brings current knowledge, insight and innovation using external and industry best practice
  • Strong stakeholder management skills with proven ability to advise and influence senior leaders and decision makers.
  • Ability to think strategically and deliver initiatives successfully
  • Demonstrated knowledge and experience of media tactics, change management communications and analysis.
  • Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
  • Demonstrated experience in leading and developing people.

    Number of employees supervised : Direct 2- 4 Indirect 1

    Manage overall budget of $625,000+ for corporate communications, inclusive of executive visibility communications, crisis and issues communications, CR communications and strategic media relations.

    Decision making responsibilities) :

  • This position has significant impact for determining the voice of Senior Level executives as well as developing the strategy and voice of IHG to our key constituencies media, franchisees and hotel operators.
  • Manage external Company communications in the Americas as well as corporate activity to the field.
  • Deliver of AMER corporate communications plan
  • Issues management positioning and strategic messaging
  • Strategic media relationships determing appropriarte proactive and reactive communications engagements.
  • Internal Key Relationships

  • Position requires verbal and written contact with the Company’s executives and senior management for the purpose of developing external communication strategies
  • Corporate departments
  • Serve as a conduit to InterContinental Hotels Group PLC on Americas corporate public relations
  • Americas Regional Leadership Team members and other senior leaders in organization
  • Marketing and Operations leaders in Canada and MLAC
  • Americas Corporate Affairs team members (internal communications, operations communications, government affairs, meeting and events, corporate responsibility)
  • Global Corporate Affairs team members (global corporate communications, brand PR, regional corporate communications counterparts in EMEAA and Greater China)
  • Social media listening and community management team (partner in issues management)
  • External Key Relationships

  • Top-Tier Media contacts (i.e., The Wall Street Journal, USA Today, Financial Times, Business Week, Time, etc.) Global Consultants;
  • Agencies, Design Firms

  • Franchisees and General Managers
  • Public relations agencies
  • Top-tier media contacts (i.e., The Wall Street Journal, USA Today, Bloomberg, etc.)
  • Trade media contacts (i.e., Hotel Management, Hotel News Now, Hotel Business, Skift, etc.)
  • What we offer

    We’ll reward all your hard work with a great salary and benefits including great room discount and superb training.

    IHG is an equal opportunity employer. Minorities / Females / Disabled / Veterans

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