As a Financial Customer Service Representative, you’ll help people get their finances in order on behalf of the best companies you already know and love.
We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!
What you’ll be doing
You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day.
Your main responsibilities will include :
In the name of the client, talk to customers over the phone, email or chat to bring resolution to unpaid accounts and answer their questions
Accurately document and update customer records in the computer system
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and / or calls to your manager when necessary
When requested, process correspondences while following all relevant laws and guidelines
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team
Why you’ll want to join our team
Health & dental benefits
Retirement savings plan
Paid time off
A great team environment with supportive co-workers
You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
We’re a strong, global company that truly cares about our local communities
Who we’re looking for
The best fit for this job is someone who :
Has a High School diploma or General Educational Development (GED) certificate
Is bilingual (Spanish & English)
Has previous customer service and / or collections experience preferred
Has good computer skills, including Microsoft Office
Possesses excellent communication skills
Cares about helping their customers
Has the ability to multitask well
Can adapt to a flexible schedule
Is positive and can handle stress
Can maintain the highest level of confidentiality
Who we are
Alorica Customer Care Ltd., is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services.
Alorica provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals.
Alorica provides services through a diverse global workforce throughout North America, Latin America, Europe, Asia, and Australia.
As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global Alorica leader.
Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join our team!
The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).