Program Manager II
Vancouver, British Columbia, Canada
12h ago

Who are we?

We aretheAzure Communication ServicesTeam. We powerreliable, high quality SMS, Chat, PSTN, video calling and meetingplatformservices acrossMicrosoftproducts.

Our service platform is well architected, globally distributed, highly scalable and built for the Cloud. The World continues to scale towards remote work, learn and play.

Come find your purpose with us to connect the World. We are grounded in our mission to enable all organizations and customers to achieve more in work and life.

Our Team is growing fast and learning fast to enable the next generation of communication experiences. We need strong candidates like you across all walks of life and experiences.

Don't come just to join a great team. Come with the mindset to make a great team exceptional and we can be the career home you are looking for.


We are looking for a candidate who is passionate about designing and building high quality reliable Cloud Services. Asanprogram managerin our team, you’ll becreating and enabling end-to-end (E2E) communication experiencesto meet the growing needs ofMicrosoftfirst party and second party solutions.

As a champion of the customer, you are expected to bring the customer voice into every conversation.In particular,youwill identify core requirements to fulfill feature design, documentE2Eexperience, partnering with your software engineer counterparts to participate in technical design, code and test planning with the aim to see the feature / scenario / product through to production.

In this role, you will be responsible for prioritizing and managing large-scale scenarios, makingdesign-tradeoffsas needed ultimately assuring the end-product meets and exceeds customer needs.

You are adept at overcoming obstacles to remove up-stream dependencies.

Key responsibilities

  • Ability to transact across business, technology and productexperiences
  • Strong problem solving and analytical skills, with passion for cloud-scaleservices
  • Experience with customer-driven engineering, unpacking customer / developer needs, and designing APIs to meet customer / developerneeds
  • Experience with Software as a Service businessmodels
  • Drivesprocess to develop tools, materials, and more for marketing, customer support and salesteams
  • Drivescontent development and adoption, assuring documentation is aligned to the overall contentstrategy
  • Present and promote your area of expertise at trade shows, customer events, hackathons, and internaltrainings
  • Translate ideas into reality by writing quality feature area specifications and driving results throughout the entire product development lifecycle.
  • Collaborates across disciplines toassurethe right people areengaged
  • Adept at navigating ambiguous problem-spaces and leading your team to successful productlaunches
  • Expertise and passion working withdata
  • Qualifications

    Essential qualifications

  • 3+ years of experience in program management or product development in software companies
  • Bachelor and / or graduate degree in computer science, engineering, mathematics or related field
  • Experience in the entire software product development cycle
  • Familiarity with building applications and services in the Cloud would be very helpful. KnowingMicrosoftAzure stackis helpful, but not required.
  • Strong written and oral communication skills
  • Preferred qualifications

  • Customer obsessed mindset you lead with deep customer empathy, define core customer value first anddrivingproduct vision across multiple divisions / organizations
  • Ability todefine customer scenarios and technicalrequirements, including driving implementationthereof
  • Lead with data and measurable impact
  • Adept at working in ambiguous problem spaces and articulating customer valueto partnerteams
  • Cloud andservicesexperience, with Azure cloud experience highly desirable
  • Passion for building highlyscalable, highly reliableservices
  • Experience with or exposure to Agile and iterative development processes
  • Interpersonal skills

  • Growth Mindset with a desire to learn, a tendency to embrace challenges, persist in the face of setback, see failures as essential to mastery, learn from criticism and find lessons and inspiration in the success ofothers
  • Help to create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as aresult
  • Confident and articulate in expressing ideas to a mixed audience with varying views andchallenges
  • A sense of personal ownership and accountability is required, together with the ability to deliver to deadlines while managing internal stakeholderexpectations
  • Self-motivated with a strong drive for reaching across teams and organizations to make progresscollaboratively
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