Customer Service Coordinator (full-time)
Tutor Doctor
Richmond Hill, Canada
3d ago

Job Description

Tutor Doctor's mission is to change the trajectory of students' lives. We utilize one-on-one attention and personalized tutoring plans to ensure each student gets the support and guidance they need to truly learn.

Job Summary

As a Full-Time Customer Service Coordinator, you’re passionate about education and making a difference. When you find the right tutor for your students, you feel fulfilled and happy that you coordinated a successful match.

If this sounds like you, you could be the next Customer Service Coordinator to join Tutor Doctor’s top performing team!

Although not necessary, experience or training in the following would be an asset :

  • Education (i.e. : teaching, tutoring, etc.)
  • Office administration (i.e. : reception, coordination, etc.)
  • Retail (i.e. : customer service, sales, etc.)
  • Responsibilities :

  • Coordinate matching process between students and tutors based on need and meet targeted timelines
  • Create and maintain a delightful client experience
  • Problem solve customer service escalations to uphold client satisfaction
  • Meet or exceed monthly sales targets
  • Key Qualifications :

  • Passion for success; drive customer service levels, reviews, and renewals
  • Ability to multi-task while maintaining consistent attention to detail, prioritize and independently manage your time in a fast paced atmosphere where there are often impromptu requests
  • Possess strong written and verbal communication skills; able to exercise tact, discretion, and initiative to efficiently meet demands of all clients
  • Team player focused on the success of others, with a friendly can-do and whatever it takes attitude
  • Love of learning that supports growth both professionally and personally
  • Competency with all basic Microsoft Office applications (Word, Excel, PowerPoint)
  • If this opportunity matches your interests and experience, please forward a resume with a cover letter to Human Resources.

    We thank all applicants for your interest, however, only selected candidates will be contacted.

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