Edmonton, Alberta
1d ago
  • Assess and support all driver inquiries
  • Escalate issues to Management when unable to resolve
  • Provide drivers with all relevant information and / or tools for their trip; maps, schedules, trip sheets, access codes, trip numbers, tractor keys, log books, etc.
  • Create ERRÕs (Equipment Repair Requests), Audit Driver DVIRÕs (Driver Vehicle Inspection Reports)
  • Responsible for ensuring that all work is accurately entered in the A1 system in a timely manner; live updating, order entry, to planning, to activating, progressing and closing trips.
  • Provide Dispatchers & Planners with information needed for shift change reports
  • Support Dispatchers & Planners in recovery planning for drivers, tractors, and / or trailers
  • Supply CSRÕs with information needed for customer reports
  • Ensure driver trip sheets are complete
  • Operation of the switch board; answering phone calls and transferring to the proper department
  • policies.
  • Other duties as required
  • Minimum 3 years experience as a dispatcher in the trucking industry required
  • Understanding of transportation and Hours Of Service required
  • Strong verbal and written communication skills
  • Strong Leadership skills and proven experience in handling multiple priorities
  • Must be able to work independently and in high stress environments
  • Must have excellent problem-solving skills and critical decision-making capabilities
  • Must be willing to work a flexible schedule and be able to work overtime if the demand arises
  • Proficient with Microsoft Programs; Outlook, Excel, Word, etc.
  • Ability to type up to 45 words per minute
  • Experience with a computerized dispatch system is an asset
  • We would like to thank all those expressing an interest in this position; however only qualified candidates will be contacted.

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