We require a ServiceNow Solutions Consultant to join our team. This individual will lead the overall design of the application and mapping of client business requirements from the different service owners translating these into systems / technical requirements.
The Solution Consultant works as a team member of a larger team but will be part of the team overlooking the larger overall project.
This individual will also mentor IT staff to raise the level of technical expertise within the existing ServiceDesk technologies team.
Ultimately this individual will play a pivotal role in helping Stantec migrate away from the existing ServiceDesk technologies to the ServiceNow suite of solutions.
Your Key Responsibilities
Produce detailed functional design documentation to match customer requirements
Act as a bridge between IT and the business. Liaison with the business to gather requirements, suggest changes to existing processes and communicate and advance the strategic direction of ServiceNow within Stantec
Participate in process flow analysis and process redesign in cooperation with the extended project team
Design and implement a project schedule, and handle multiple priorities in a fast-moving and complex environment
Develop a roadmap which will be used to detail the deployment strategy and plan annual budgets
Share best practices and be consultative throughout the technical design of the project
Provide technical mentorship to the extended IT team
Working with the management team maximize investment dollars for both ServiceNow software purchases and any required consulting engagements
Participate in other projects as required
Maintain current ServiceNow knowledge through self-study and utilization of available training
Your Capabilities and Credentials
Self-motivated with a proven track record in ServiceNow ITSM / ITOM technologies
Advanced experience supporting and implementing ServiceNow modules including (but not limited to) CMDB, ITOM, ITSM, Asset Management, Event Management, and HR.
ServiceNow certifications are preferred
Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, Cireson, SCSM, etc.)
Experience planning migrations from legacy ServiceDesk implementations to ServiceNow
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
Experience managing expectations and priorities
Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
Experience with project management methodologies
Proven solutions consulting experience
Excellent interpersonal, oral, and written communication skills
Highly self-motivated with a keen attention to detail
Ability to work independently and in a team environment
Strong customer service orientation
Education and Experience
Post-secondary degree / diploma information systems or related field, or equivalent experience
7-10 years of experience in a related field
10 years of ITSM / ITOM systems integration and / or implementation experience
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
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Join us and redefine your personal best.