ServiceNow Solutions Consultant
Edmonton, Alberta
4d ago

Your Opportunity

We require a ServiceNow Solutions Consultant to join our team. This individual will lead the overall design of the application and mapping of client business requirements from the different service owners translating these into systems / technical requirements.

The Solution Consultant works as a team member of a larger team but will be part of the team overlooking the larger overall project.

This individual will also mentor IT staff to raise the level of technical expertise within the existing ServiceDesk technologies team.

Ultimately this individual will play a pivotal role in helping Stantec migrate away from the existing ServiceDesk technologies to the ServiceNow suite of solutions.

Your Key Responsibilities

Produce detailed functional design documentation to match customer requirements

Act as a bridge between IT and the business. Liaison with the business to gather requirements, suggest changes to existing processes and communicate and advance the strategic direction of ServiceNow within Stantec

Participate in process flow analysis and process redesign in cooperation with the extended project team

Design and implement a project schedule, and handle multiple priorities in a fast-moving and complex environment

Develop a roadmap which will be used to detail the deployment strategy and plan annual budgets

Share best practices and be consultative throughout the technical design of the project

Provide technical mentorship to the extended IT team

Working with the management team maximize investment dollars for both ServiceNow software purchases and any required consulting engagements

Participate in other projects as required

Maintain current ServiceNow knowledge through self-study and utilization of available training

Your Capabilities and Credentials

Self-motivated with a proven track record in ServiceNow ITSM / ITOM technologies

Advanced experience supporting and implementing ServiceNow modules including (but not limited to) CMDB, ITOM, ITSM, Asset Management, Event Management, and HR.

ServiceNow certifications are preferred

Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, Cireson, SCSM, etc.)

Experience planning migrations from legacy ServiceDesk implementations to ServiceNow

Ability to understand business requirements and convert them into solution designs

Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture

Experience managing expectations and priorities

Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities

Experience with project management methodologies

Proven solutions consulting experience

Excellent interpersonal, oral, and written communication skills

Highly self-motivated with a keen attention to detail

Ability to work independently and in a team environment

Strong customer service orientation

Education and Experience

Post-secondary degree / diploma information systems or related field, or equivalent experience

7-10 years of experience in a related field

10 years of ITSM / ITOM systems integration and / or implementation experience

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us.

Join us and redefine your personal best.

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