Engagement Manager
OneSource Virtual, Inc.
Canada Province, More...
7m ago

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow.

To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

The Engagement Manager will be responsible for ensuring the successful implementation of the Workday solution for key accounts.

The position will work with each client and implementation team as the focal point for all tactical deployment decisions and schedules, serving to ensure that projects execute on time and budget for delivery of Workday HCM solutions of varying complexity and scale.

  • The Engagement Manager will be the primary communication conduit in their engagement between the sales, implementation team, and end client / customer;
  • combining solid organizational and technical skills with experienced business acumen to guarantee delivery success.

    Essential Duties and Responsibilities

  • Identify and analyze business needs and requirements
  • Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal
  • Provide guidance and mentoring to implementation team
  • Ensure projects are properly staffed and planned
  • Ensure projects are delivered with the budget and on-time
  • Work with client to identify / resolve all issues that could impact project scope and / or time-frame
  • Handle and track all correspondence between client and implementation team on project status and additional requirements
  • Ensure client takes advantage of Workday system
  • Be a liaison for implementation team when interacting with sales and / or development team
  • Identify opportunities to position other service offerings
  • Assist in the transition of the customer from implementation team to client services team / support
  • Experience / Training Required

  • Business Degree in Management or Management of Information Systems required
  • 5+ years’ experience project managing HCM, Payroll or Financial implementations for large, complex organizations
  • Workday certification required. If not Workday certified, must obtain Workday HCM certification within 60 days of hire
  • Consulting experience either as an internal consultant or with a software consulting company
  • Experience implementing one of the following : PeopleSoft, SAP, Oracle and / or Workday preferred
  • Working knowledge and language of the following business areas : Human Resources, Benefits and Payroll
  • Previous experience with a major systems integrator and / or an ERP software company a plus
  • Project Experience a plus with PMP certification not required, but preferred
  • Excellent organization, time management and communication skills
  • Passion for customer service
  • Travel 25 - 40%


  • Proven success working in and / or leading teams using a structured project methodology
  • Proven ability to manage and motivate diverse teams - multi-company, cross-functional / remote teams - to deliver programs and projects on time and on budget
  • Ability to work with little to no supervision and direct the actions of others
  • Superior presentation skills, both graphically and verbally
  • Able to administer business programs including financials and related reporting
  • Ability to manage project team members consisting of Workday Consultants who are assigned to consulting engagements
  • While delivering a project, the ability to recognize opportunities for additional services
  • You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work.

    As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team.

    OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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