Customer Service Representative- HealthTech
The Opportunity at TELUS Health MyCare : - As part of the Clinical Operations team, you’ll be working alongside leaders in technology, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the roll out and operations behind TELUS Health MyCare.
The ability to provide professional and confidential support via telephone, while typing notes, is important. - The platform we use merges healthcare and technology and we’ll need you to be comfortable with providing low-level technical support, such as walking patients through downloading an app, or finding a particular tab (your Google game has to be on-point), and providing tech support to our physicians during appointments.
you’ll be responsible for navigating and updating 50-100 patient records per day.- Above all, the ability to demonstrate previous experience in providing exceptional customer service is paramount.
Can you stay calm under pressure? We want to hear about it!
10 things TELUS Health MyCare did in 2020 :
What we offer for this position :
We’re looking to cover full-time shifts Monday to Sunday.
WHAT WE OFFER Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders.
We have a learning environment where you can make an impact. To support you we offer some fantastic perks : time off to relax and recharge, flexible working options, access to unlimited consultations on the Babylon App, and lots more.
WHO WE ARE We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth.
Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time DIVERSITY AT BABYLON We believe that difference inspires a better, healthier world.
That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers.
We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.