Cloud Application Support Engineer
Kelowna, BC
1d ago

Position :

CloudApplication Support Engineer,Elastic Path

Employment Status : Full-Time

Reporting to :

Technical Director, MAS

Employment Type : Permanent

Location : Kelowna, BC

Department :

Managed Application Services


Pivotreearchitects, builds, hosts and manages a wide range of commerce experiences for well-known domestic and global brands.

Customers turn toPivotreeas their trusted partner when they want to grow revenue, increase online and in-store traffic, improve customer experience, grow a loyal customer base, achieve operational efficiencies, and higher profits.

Pivotreeis a privately-held and venture backed company with an aggressive growth objective including strategic acquisitions.

2018 was a transformational year forPivotreewith the combination of three existing businesses in this sector : Tenzing,ThinkWrapandSpark : Red.

Our combined team is made up of a diverse blend of engineers, solution architects, programmers, UI developers, project managers and analysts who work together to create and manage next-generation commerce excellence.

We hold ourselves to the very highest standards and our employees take great pride in our accomplishments.

We are currently seekingaCloudApplicationSupport Engineerto be part ofourElastic PathHosting Team. In this role you will be part of the team deploying and supportingElastic Pathapplications.

You’ll be working with somebig nameretailers who will depend on your expertise to keep their stores running optimally.


  • Act as asubject matter expertand thought leader forElastic Pathhosted solutions
  • Infrastructure-as-code and application codedeployments forElastic Pathon cloud platforms
  • Administration ofDocker,Tomcat,Solr, ActiveMQ, Javaandother applications
  • Administration of AWS EC2, ECS, ECR, Aurora RDS, API Gateway, Cloud Formationand others
  • Troubleshooting application issues& incidents, performance and otherwise
  • Web application performance testing
  • Strong focus on customer success as a measure of quality
  • Ability to diagnose and fix issues in complex web environments involvingcloud, software and networking
  • Collaborate with global teams with diverse skillsets towards common goals
  • Ensure appropriate technical documentation is inplace for customerenvironments
  • Innovate and continuously improve automation and support procedures
  • Participate in customer solution and incident reviews
  • Participate in weekly on-call rotation
  • Mentor and assistyour peersin your areas of expertise


  • 3+ years building solutions on AWS or other virtual infrastructure
  • 2+ years supporting Docker and Tomcat
  • Experience with ActiveMQ,Solrand server-side Java applications
  • Advanced skills in bash and python scripting
  • Strong familiarity withtroubleshooting,performance tuning, anddatabase administration concepts
  • Strong, confident voice on the phone , talk to customers about what’s going on and next steps
  • Excellent problem-solving abilities, coupled with a desire to take on responsibilities
  • Diploma orBachelorsDegree in Computer Science, Engineering or similar field
  • Nice to have

  • Technical experience with Elastic Path Commerce environments
  • ITIL Change Management experience
  • Experiencewith DevOps methods and tools(Puppet, Chef, Ansible.) Config MGMT, CI, etc.
  • Experience with deploymentautomation : Jenkins, Bamboo etc.
  • Experience with application performance monitoring tools such as New Relic, App Dynamics or Dynatrace
  • Apply
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