Director IT Technology (Infrastructure) Delivery & Sustainability
Rene-Levesque Ouest, 455 boul, Montreal, QC, CA
5d ago


The director Technology Delivery & Sustainability ensures that infrastructure / technology lifecycle management and change management services delivered by vendors are aligned with SNCL business requirements and compliant with the applicable contractual agreements.

This position reports to the Vice-President, IT Service Delivery, Infrastructure Management and Strategic Partnership.


  • Governs vendor technology delivery & sustainability of IT systems that fulfill the needs of the company ;
  • Leads the development of the technology strategy and roadmap, and ensures its integration;
  • Drives the roadmap to streamline, standardize, and strengthen performance, reliability, robustness and scalability of the IT technology across the company;
  • Works with the enterprise architecture team to ensure that the IT technology enables necessary applications and business processes;
  • Ensures that IT technology maintenance activities are defined, performed and delivered according to the annual lifecycle plan;
  • In collaboration with vendor, reviews capacity metrics and performance monitoring results and recommends capacity upgrade initiatives or improvements action plans as required;
  • Builds and maintains relationships with vendor to ensure cost-effective technology solutions are in place to meet business needs, and is able to respond with agility to changing business priorities;
  • Develops and controls the technology delivery & sustainability annual operating and capital expenditure budget;
  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals;
  • Participates in the assessment of external and internal technology capabilities required to achieve desired business goals;
  • Maintains currency on new technologies and platforms, and provides direction on what emerging technologies should be introduced, integrated and assimilated within I&O;
  • Participates in the development of enterprise technology standards, governance processes and performance metrics to ensure I&O delivers value to the enterprise;
  • Reviews disaster recovery annual test plan and coordinate execution with security and business continuity stakeholders;
  • Fosters a culture of continuous improvement, where colleagues are encouraged and recognized for generating and implementing innovative ideas;
  • Develops and mentors the IT team to augment the talent and skills in the organization and to flex staff and skill sets when needed in high-demand periods;
  • Fosters a coaching and mentoring culture within IT ensuring people leaders in the department are willing and available to support their staff;
  • Focus on management succession planning, to make sure capable people are identified and are exchanging critical information to handle work effectively in the future.
  • Requirements

  • Bachelor’s degree in Information Technology (or equivalent);
  • 10-12 yrs relevant experience, with at least 5 years in an outsourced IT model and 5 yrs in IT Infrastructure Mgt;
  • 5 yrs experience in a managerial role.
  • General Skills

  • Pragmatic approach to transforming strategic priorities into tangible operational plans;
  • Ability to understand business strategy and short-term perspectives of situations;
  • Ability to work effectively within a complex management matrix structure;
  • Must possess "soft skills" : conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, and influencing skills;
  • Proven ability to work in a collaborative environment with minimal supervision;
  • High level of commitment and flexibility, poise, communication;
  • Ability to interact with all levels, influence senior managers and be equally comfortable with senior management in cross-functional efforts;
  • Advanced program & process management, meeting facilitation, written / oral communication and presentation skills;
  • Demonstrated ability to work well with others and be respected as a leader


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    class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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