Internal Customer Service Representative
Flynn Group of Companies
Mississauga, ON
3d ago

Join the Flynn Family and experience the Flynn Way.

As North America’s leading building envelope contractor, Flynn Group of Companies employs over 4500 employees, with branches coast-to-coast across Canada and multiple branches in the United States.

The Flynn Way is what sets us apart. We offer a competitive compensation and benefits package, a close-knit family work environment, stability, the opportunity to advance your career, and much, much more.

The foundation of our success is having the right people on our crew.

Flynn takes pride in providing the best for our employees, recognizing that our people are the greatest asset. We understand how important our people are to our continued success, so we’ve made Flynn a place they want to work.

At Flynn, we provide our employees with the opportunity to take their career further. We strive to help our people build their skills amongst teams that innovate and educate, while ensuring we constantly evolve as a company.

  • Work for one of Canada's Best Managed Companies
  • Rewarding, challenging, fast-paced work in an excellent environment
  • Be part of a dynamic team while using your innovation and creativity daily
  • Develop life skills by learning and growing both personally and professionally
  • Be part of a company that offers career advancement opportunities
  • Employee and Family Assistance Program offered to all employees and their families
  • Excellent benefits program including; Health, Dental, Vision, Life Insurance and RRSP matching
  • Position Profile :

    This position will be based out of our Mississauga location, reporting to the National Service Operations Supervisor.

    Responsibilities of the Internal Customer Service Coordinator include :

  • Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing and quotes
  • Produce detailed written reports on our findings and recommendations and forward to customers.
  • Maintain and update customer database for each local branch.
  • Use of web based technology to obtain our field service technicians’ data.
  • Follow-up with customers regarding quotes.
  • Respond to local branch emails in a timely, courteous and professional manner.
  • Work closely with local branch team members to satisfy customer requirements.
  • Provide operational support to the local branches.
  • Other duties as required by the team.
  • Skills / Qualifications of the Internal Customer Service Operations Coordinator include :

  • Ability follow specific processes.
  • Display excellent interpersonal and communication skills, both written and verbal essential.
  • Effectively communicate with people at all levels and from various backgrounds.
  • Ability to multi-task and prioritize to meet pressing deadlines.
  • Ability to work independently, as well in a team-based environment.
  • To pay strong attention to detail, organized and results driven.
  • Proficient computer skills in Windows based software
  • Advanced typing skills
  • Nice to Have :

  • Strong organizational skills
  • Ability to collaborate in team meetings
  • Previous experience in a Customer Service role is considered an asset
  • Previous experience in the roofing industry is considered an asset
  • Advanced Microsoft Office skills (Word, Excel, and Outlook)
  • Flynn Group of Companies is an affiliated contractor with the Helmets to Hardhats Program.

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