Customer Experience Specialist Moen
KAR Auction Services, Inc.
Corporate), Mississauga (AutoVIN, ON ,CAN
1d ago

Responsibilities :

  • Manage assigned accounts and continuously promote ADESA’s and their associated businesses full suite of services for new business opportunities within established accounts.
  • Provides Private Label support to all of ADESA Canada’s Upstream Remarketing clients.
  • Provides support to auction sites, when required, to assist with marketing, call and promotional campaigns.
  • Builds, enhances and nurtures customer relationships to secure customer loyalty and repeat business.
  • Resolves customer issues and complaints by taking immediate action independently or referring customer to appropriate department.
  • Promotes the value added services of ADESA and their associated businesses.
  • Persuasively explains to customers how company’s products and services can reduce customers’ costs
  • and enhance their businesses

  • Provides customer training as required.
  • Keep up to date with information about product and service innovations, changing needs of customers, market conditions and competitors and adjusts sales strategy accordingly
  • Analyzes sales data, prepares reports, regular use of Salesforce and carries out other administrative duties associated with sales function.
  • Educational / Experience Requirements :

  • Excellent oral communication and presentation skills
  • 3 to 5 years sales experience in the automotive or vehicle remarketing industry would be an asset
  • Goal oriented, persuasive and ability to persevere and remain positive when faced with obstacles
  • Ability to work independently and as part of a team
  • Excellent interpersonal skills
  • Very good understanding of methods for promoting and supporting products and services
  • Very good problem-solving skills
  • High School diploma required
  • College or University degree in related field of study recommended
  • Knowledge of Microsoft Office Suite and good aptitude with computers
  • Salesforce experience an asset
  • Benefits : Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here.

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