Are you looking to make a difference in a patient’s life? At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.
As an organization, we are united in our responsibility to create healthier futures.
Please note : This is a 20 month maternity leave contract
What you will be doing
Under the direction of a District Manager, the Field Case Manager for the Program is responsible for managing all aspects of the program for assigned physicians in a given geographical area or hospital.
The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to the program by accessing the ongoing needs of each MD / office such that the service levels provide a clear differentiating factor between this Program and other patients’ support programs.
The resulting objective of this superior and proactive service will be to increase the patient program enrollment and improved patient outcomes.
Knowledge in regional government payer policies, private payer policies and procedures is required. Regular travel to various HCP offices is a primary responsibility of the role.
The FCM typically oversees large accounts inclusive of University settings and may cover rural and tertiary health centers as needed.
PRIMARY DUTIES AND RESPONSIBILITIES :
Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
Provide ongoing updates to MDs on patient status
Provide therapy guidelines to manage physician expectations with respect to reimbursement
Work collaboratively with Personal Care Specialists, Wellness Case managers and Sales representatives
Provide program service explanation to MDs and / or Office staff
Promote the program with the marketing tools provided
Customize current program elements to meet the needs of assigned physicians : adjust based on in clinic and remote MD needs.
Work in the field and perform regular services calls with MD and / or Office staff
Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
Follow up with MD to insure patient status updates are shared
Responsible for providing customized monthly reports to physicians
Accurate and timely patient charting in CRM
Participate in scheduled physician meetings with Sales representatives
Attends scheduled Continuous Medical Education events and reports new activities;
Identify areas for risk and foster proactive, continued quality improvement.
Proactively provides assistance to resolve client issues with regards to assigned physicians;
Provides in service presentation to physicians
Adhoc duties as assigned
What your background should look like (minimum qualifications)
Two (2) to three (3) years in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience is preferred
Previous Case Manager experience an asset
Basic CCPE an asset
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
Superior customer service skills
Demonstrated teamwork abilities
Ability to manage multiple tasks and priorities at once
Comprehension of medical terminology, Ability to read and interpret patient charts
Strong analytical skills including interpretation of regulation and legislation.
Ability to make decisions using sound judgment
Ability to work autonomously
Strong organizational skills, creative problem solving and results oriented.
Strong time and project management skills and sense of urgency
Ability to analyze current enrollment volume by MD
Ability to analyze enrollment potential based on prescription volume of other biologics
Ability to engage with a physician and his / her staff as a trusted and well-informed medical counterpart
Must have a valid driver’s license and possess a car
Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
Can interact with multiple sales reps and district managers from the commercial team
Superior verbal and written communication skills, interpersonal skills and attention to detail
Strong ability to communicate effectively both verbally and in writing
Established relationships with Customers in a given territory, an asset
Knowledge of public, private and federal reimbursement an asset
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
Competitive compensation packages
Comprehensive health and dental plans
Flexible & remote working options