Customer Operations Analyst
Smiths Falls, ON, CA
4d ago

The Company

With millions of square feet of licensed cannabis production and operations spanning five continents, Canopy Growth Corporation ( Canopy Growth ) is the largest legal producer of cannabis in the world.

It is a listed company on the Toronto Stock Exchange (WEED), the New York Stock Exchange (CGC), and is part of the S&P Composite Index.

Its wholly owned subsidiaries including its flagship, Tweed, and international medical companies operating under the Spectrum Cannabis brand are leading producers of legal, regulated cannabis.

Headquartered in Smiths Falls, Ontario, Canopy Growth recognizes that employees are at the core of its success, and takes pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue and increase our incredible momentum of growth.

The Opportunity

Canopy Growth is currently seeking an experienced Customer Operations Analyst. In this role, the Customer Operations Analyst will be responsible for the administration of our company databases, applications, the planning of data, and related projects.

Potential candidates should have a background in business, data analytics, and project management.

The role will include design, development, and implementation of consistent, timely, and high-quality operational reporting and analytics that enables informed decision making is delivered to the business units.


  • Assist in the development of new reporting solutions and decommissioning of obsolete reports
  • Run daily, weekly, monthly and quarter-end reports, and track and analyze key Customer Operations metrics
  • Routinely analyze key data to identify emerging trends and strategic opportunities
  • Create and maintain trackers and scorecards and build on-demand reports and dashboards.
  • Support day-to-day requests for data analysis and reports (a strong understanding of analysis and reporting)
  • Optimize reporting and data collection processes
  • Monitor KPIs, identify and highlight trends and perform variance analysis
  • Develop briefing notes and presentations for management
  • Deliver consistent high-quality reporting, which includes in-depth analysis
  • Extract and merge data sets from multiple data sources. Perform data cleansing, transformation, exploration, analysis, and visualization.
  • Identify, analyze, and interpret trends or patterns in complex data sets

  • Participate in meetings to determine / review report requirements and development
  • Work side-by-side with the business stakeholders, iterate the analytical work in an agile fashion to deliver insights.
  • Other duties as assigned by Team Lead, Manager, and Director
  • Experience

  • Advanced skills in Microsoft Excel is a must
  • Experience in VOC (Voice of the Customer) is a major plus
  • Ability to efficiently and independently analyze and combine multiple data sources
  • Strong initiative, enthusiasm and project management skills are essential
  • Ability to work in a dynamic, fast-paced environment
  • Ability to communicate effectively (written and verbal)
  • Excellent organizational, problem-solving, and interpersonal skills
  • Ability to work flexible hours
  • Other Details

    This is a full-time position based out of Smiths Falls, ON.

    We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements.

    If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.

    Canopy Growth welcomes and encourages applications from people with disabilities.

    Accommodations are available upon request for candidates taking part in all aspects of the selection process.

    One last note : the chosen applicant will be required to successfully complete background and reference checks.

    Thank you so much for your interest in Canopy Growth.

  • Smiths Falls, ON, Canada
  • Share this job : 2019 Ceridian HCM, Inc. All Rights Reserved.

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