Chef Concierge
The Fairmont Chateau Lake Louise
Chateau Lake Louise, Lake Louise, Canada
4d ago

Hotel Overview : Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise.

Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.

Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage.

Join our Fairmont family today!

Summary of Responsibilities : Reporting to the Guest Experience Manager, the duties for this position are, but not limited to :

  • Provide warm, anticipatory service to exceed the needs and expectations of our discerning guests
  • Provide high quality concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
  • Develop and maintain strong guest relationships to ensure loyalty
  • Develop and maintain positive relationships with business partners, concessionaires, local community and counterparts throughout Fairmont Hotels and Resorts
  • Coach, lead and motivate an engaged, enthusiastic and service-driven team through recruitment, training, professional development and recognition
  • Monitor and achieve departmental revenue goals
  • Oversee the daily operations of the Concierge.
  • Work closely with Special Events Manager to ensure accurate and effective contracting of activity providers
  • Organize and coordinate resort package mail outs, itineraries, etc.
  • Ensure that guest and colleague concerns are resolved in a professional and timely manner
  • Ensure effective and timely interaction with all hotel departments including participation and representation in hotel-wide meetings and committees
  • Promote team participation and engagement with the hotel’s environmental initiatives
  • Work a range of shifts to meet changing business demands
  • Comply with all safety regulations, and ensure a clean, safe working environment
  • Other reasonable duties as assigned
  • Qualifications :

  • Minimum of 2 years’ experience in Concierge or Front Office, preferably gained within a 4-diamond hotel
  • Member of Clefs D'Or - the Hotel Concierge Society of Canada

    Demonstrated commitment to exemplary guest service

    Proven ability to effectively lead, motivate, train and develop a team

    Highly motivated, organized and goal-oriented

    Excellent communication (written / verbal) and interpersonal skills

    Professional presentation and demeanor, with the ability to thrive under pressure

    Comprehensive knowledge of Front Office operations

    Proficient in the use of relevant computer applications, e.g. Opera, Excel, Word

    You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed .

    Visa Requirements : Applicants must be legally eligible to work in Canada.

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