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Dodge’s Internal Sales Representatives are responsible for processing all incoming communications (phone, fax, email, Web) for mechanical power transmission products.
documentation and ordering of spare boxes; (i) interact on a regular basis with the logistics team and carriers to track customer shipments.
Conduct regular researches and dialogue with customers, supervisors, marketing team, sales force and engineering staff to explore possible improvements in order to develop the customer experience through streamlining, optimization, savings, etc.
They are responsible for providing service excellence to Dodge distributors, direct OEMs, end users, Dodge Field Sales engineers and other internal customers.
The Inside Sales Representatives liaises with Dodge Manufacturing, Engineers and CoLinx Distribution Services. The Inside Sales Representatives are responsible for answering technical questions and drawings and for contacting the engineering group when unable to solve problems.
Problem-solving is a major component of the professional responsibilities, as well as proactive sales, customer attraction and retention, relationship development and root cause analysis.