Programmer Analyst
Enghouse Interactive
Markham, Ontario
2d ago
  • Design, develop, test, maintain, implement and support new or existing IVR / Call Centre applications utilizing Java and proprietary software
  • Design, develop, and deploy interfaces to various backend systems using JAVA, SQL and .NET technology
  • Markham, Ontario

  • Troubleshoot and perform problem analysis and fix bugs
  • Understand, analyze and refine business requirements for customer IVR and Contact Centre solutions; create related documentation as needed
  • Professional Services

  • Travel may be required for on-site client installation of Enghouse software and IVR / Call Centre applications and to support production cut over activities
  • Train and support customer in use of custom applications
  • Full Time

  • Provide assistance and support to employees in other areas of the organization as needed
  • Mid-level

  • 1 3 years of experience in application development, working with JAVA / J2EE technologies
  • Working knowledge of SQL
  • Strong knowledge of XML, SOAP, Web Services and Apache Tomcat
  • Experience with Eclipse IDE (or Similar)
  • Excellent problem analysis and trouble shooting skills
  • Ability to conduct research into software-related issues and products
  • Ability to work well under pressure, meet strict deadlines and communicate well with others.
  • Demonstrated ability to interact with customers of all levels and provide outstanding service levels
  • University degree in Computer Science or equivalent
  • Experience working with .NET and Javascript
  • Direct experience with voice-related technologies (ASR, IVR, VoiceXML, TTS, etc.)
  • Knowledge of Telephony, IP Telephony and PBX technology
  • Enghouse is an equal opportunity employer.
  • Apply
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