Experienced Bilingual Claims Representative, Auto
Economical Insurance
Laval, QC
2d ago

Description

Bilingual Claims Representative, Auto

LOVE WHAT YOU DO

Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste .

Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company.

We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people and its customers and has a track record of doing big things, get ready to love it here.

What can you expect in this role ?

  • Report to the Team Leader and will be responsible for investigating and settling first-party automobile
  • Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
  • Manage auto telephone claims until resolution
  • Fully explain the claim process to all customers in a way they’ll easily understand
  • Confirm whether claims are covered under a customer’s policy
  • Ensure all claims are promptly investigated
  • Work with the customer and preferred vendors to determine the best way to resolve the claim
  • Maintain detailed file records by entering pertinent data into the appropriate systems
  • Process claims payments within your authority level
  • Initiate salvage and subrogation procedures on assigned claims
  • Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
  • Achieve and maintain a file disposition rate of 100% on a monthly basis
  • What do you bring to the role?

  • Minimum high school diploma required
  • Personal and commercial insurance license (5a) mandatory
  • Experience handling automobile with a good understanding of terminology and auto policies
  • Previous customer service is a definite asset
  • Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
  • Professional, friendly and courteous to customers
  • Able to thrive under pressure and remain calm
  • Excellent written and verbal communication skills
  • Bilingualism is required
  • This role requires successful clearance of a background check (including credit & criminal checks)

    We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

    Go ahead and expect a lot you deserve it.

    We offer :

  • Competitive salaries, with potential for an annual raise and bonus
  • Pension and savings programs, with company-matched RRSP contributions
  • Generous time away, including vacation and personal needs days
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Two annual wellness campaigns participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
  • An unlimited employee referral bonus program
  • Flexible work schedule
  • Discounts on products and services
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