IT HELP DESK COORDINATOR
Scanline VFX
Vancouver, Canada
5d ago

Scanline VFX is looking for an IT Help Desk Coordinator to join our team. An ideal candidate should have an interest, and background in Business Management, and / or Computer Science.

As IT Coordinator you will work alongside the IT Leadership team to manage the day to day operations of the Scanline VFX’s IT departments in Montreal, Vancouver and LA studios.

RESPONSIBILITIES

  • Prioritize, assign, and follow-up on IT requests / tickets submitted via the issue tracking system
  • Assist with the design, implementation and enforcement of policies and procedures
  • Assist Head of Engineering with strategic planning
  • Generate department performance and progress reports for IT and Executive Management
  • Project Management (establish milestones / timelines, hather project updates and report on progress)
  • Monitor, track and provide feedback on team performance
  • Monitor inventory levels and order hardware / software as needed
  • Establish and maintain relationships with service providers and vendors
  • Create purchase orders, track purchases and reconcile credit card statements
  • Schedule / Assist with weekly IT meetings; Take notes and follow up on action items
  • Schedule weekday, weekend and on-call shifts
  • QUALIFICATIONS & SKILLS

  • Degree or Diploma in Computer Science, Network Administration or Business Administration (preferred)
  • 1-2 years’ experience working in information technology / help desk environment
  • Understanding of basic computer components
  • Familiarity with Window’s and Linux operating systems
  • Familiarity with VFX workflow and software (preferred)
  • Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals
  • Experience working with ticketing systems (preferred)
  • Able to work independently with minimal supervision; strong trouble shooting / problem solving ability
  • BENEFITS INCLUDED

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