Executive Assistant Manager - Rooms
St. Regis Hotels & Resorts
Toronto, Ontario, Canada
4d ago

Start Your Journey With Us The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St.

Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St.

Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St.

Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Manages innovative business process improvements resulting in measurable financial and / or customer loyalty gains by applying the Six Sigma methodology in his / her assigned area of responsibility (total hotel).

Engages in specialized training in the methodology and tools used to set and accomplish specific goals for a project, Leads Project Team by mobilizing the team members and others in the organization to accomplish the aggressive goals specified in its Project Charter.

Manages multiple projects and their related resouces each year. Partners with others to overcome barriers, and coaches / trains team members in the methodology used to set and accomplish goals for a project.

Serves as the Sustainability Specialist during projects and will be the subject expert to further improve business results at the conclusion of such project.

Education and Experience

  • 4-year bachelor's degree in Business, Hospitality or related field.
  • Preferred

  • Advanced degree.
  • Six Sigma Master Black Belt Certification.
  • CORE WORK ACTIVITIES

    Supporting Progress Toward Excellence

  • Manages innovative business process improvements resulting in measurable financial and / or customer loyalty gains by applying the Six Sigma methodology in his / her assigned area of responsibility (total hotel).
  • Serves as the Sustainability Specialist during projects and will be the subject expert to further improve business results at the conclusion of such project.
  • Partners with the GM and Executive Committee to refine and update the Project Team Charters including problem statements, goals (financial, customer, process), project scope, staffing Team Members (usually assigned part-
  • time to the team), and scheduling.

  • Plays primary role in selecting Team Members.
  • Engages in specialized training in the methodology and tools used to set and accomplish specific goals for a project,
  • Leads Project Team by mobilizing the team members and others in the organization to accomplish the aggressive goals specified in its Project Charter.
  • Accomplishes the Project Team’s goals by applying the DMAIC methodology (including Define, Measure, Analyze, Improve, and Control) and tools, including measurement and statistical analysis tools, and process improvement techniques.
  • Plans and schedules Project Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings.
  • Maintains project on schedule, keeps GM and Executive Committee informed of progress and problems, and attempts to break down barriers to success of the project.
  • Leads Project Teams and allocates resources such as own time and that of team members to highest priorities (uses time wisely).
  • Creates motivated and high-involvement Project Teams by using active listening skills, stimulating innovation, and providing clear direction and performance rewards / recognition.
  • Coaches and trains Team Members in using DMAIC and team skills.
  • Manages multiple projects and their related resouces each year.
  • Partners with others to overcome barriers, and coaches / trains team members in the methodology used to set and accomplish goals for a project.
  • Serves as the voice of the Project Team with Executive Committee and as the point of contact between their Team and rest of the property.
  • Acts as Six Sigma zealot, enthusiastically spreading knowledge about the methods and project successes.

  • Assures that the approved project improvements are successfully implemented before Project Team disbands.
  • Applies performance management and review practices to Project Team Members and contributes to their regular performance evaluation.
  • Provides training to leaders on continuous improvement methodology and formal problem solving techniques, enabling departments to drive better business results as measured by the balance score card.
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Notification to Applicants : The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).

    We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-

    366-5227 or email CanadaApplicationAccommodation marriott.com and a member of our Human Resources team will respond to your request.

    Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    Add to favourites
    Remove from favourites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form