As a Customer Support Representative, you will find yourself in one of the most highly supported positions in the business world.
With great training, effective leadership, smart processes, timely communication, regular coaching and peer support on the floor, you will be spared no effort to help you be successful. You will :
We are looking for people who are interested in growing a career in technology and growing with OpenText. An ideal candidate will invest in this job as the true career opportunity.
A successful Customer Support Representative is a person who is a self-starter, with a professional attitude and be a good teammate.
This role will be in office Monday to Friday.
Specific Objectives and Responsibilities
to think critically and resolve assigned customer interactions.
Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role
Key Challenges to Overcome
Customer Support Representatives are empowered to use their critical thinking and troubleshooting skills to efficiently assist a large number of customers in an ever-changing environment.
Our team prides itself on our multi-tasking abilities and our best-in-class customer satisfaction score. This opportunity will provide technical understanding into how we protect our customers that can be used to progress your career at OpenText.
You Are Great At :
What will make you successful at OpenText :
What It Takes
While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
Should you require accommodations during the selection process, please contact accomodationrequests opentext.com.
Additionally, OpenText, as a proud US Federal Government contractor, is subject to Executive Order 14042 requiring all US employees (in office or virtual) be fully vaccinated by January 4, 2022.
New employees joining OpenText will be required to provide proof of vaccination prior to joining or be approved for a medical or religious exemptions.
If you believe you qualify for an exemption you can request the exemption form at accommodationrequests opentext.com.