Account Manager, Enterprise Partnerships - RBC Ventures
Toronto, Ontario, Canada
4d ago

What is the opportunity?

Role : Account Manager, Enterprise Partnerships

Employment type : 12 month contract

RBC Ventures is new kind of organization one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives.

We are building a world class team focused on creating new experiences, exploring new business models and developing new relationships that add value to how people live and work.

In this role, you will be responsible for managing and growing key partnerships for RBC to develop mutually beneficial value to our collective clients and customers.

This is a highly collaborative role working across LOBs including RBC Ventures (i.e. Ampli, MoveSnap, Smart Reno) and RBC (i.

e. Cards, Payments and Banking and Rewards, Personal and Commercial business lines). You will be responsible for actively communicating and engaging key internal and external stakeholders and executives to ensure alignment, engagement, and awareness of opportunities for partnership integration and growth.

You will also establish and implement a best in class partner experience and solidify the Team and RBC’s reputations as a leader in the partnership space.

What will you do?

  • Accountable for ongoing and day to day partner service of 15 20 merchant / retail partners
  • Regular interaction with key executives across the organization (Chief Strategy Officer, LOB VPs)
  • Establish strong relationships and cadences with key partner contacts and internal product leads in LOB’s to proactively identify new opportunities to deepen and extend partnership across LOB and broader enterprise
  • Lead quarterly business reviews with key partners to drive engagement, identify new opportunities for integration and foster best in class partnership
  • Lead and design relevant and insightful partner materials including monthly reports, post campaign analysis and strategic roadmaps
  • Proactively identify and assess opportunities to integrate partner value, products and assets into key strategic initiatives by leveraging data, insights, market research and emerging trends
  • Build strong and relevant partner journeys and execution plans to help achieve both partner objectives and broader LOB and Banking vision and KPIs
  • Lead development and implementation of Partner Services practice management framework, including industry best practices and standards, guides, activities, and behaviors to ensure RBC is seen as the best in class organization to partner and work with, internally and externally
  • Establish ongoing touchpoints with key stakeholders and functional partners to ensure continuing alignment of partnership activities and key business strategies
  • What do you need to succeed?


  • 5+ years of experience in partnership, client service and relationship management and growth
  • 5+ years of experience in growing and building partnerships and achieving mutually beneficial objectives and goals
  • Experience as a client services leader as part of a high performing team
  • Experience leading partner conversations and building relationships with key day to day contacts
  • Demonstrated ability to manage multiple priorities & meet deadlines in a fast-paced environment
  • Teamwork & cooperation building partnerships with internal and external stakeholders, adaptability, relationship building
  • A sense of pride in maintaining consistent high levels of performance and attention to detail
  • Self-starter approach with a strong bias for action, sense of curiosity and ability to build trust and alignment
  • Nice to have :

  • Experience in retail, loyalty, rewards
  • Experience in business development
  • Professional services / agency experience
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • RBCVentures

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    City : Toronto

    Address : 20 Bay Street, 17th Floor

    Work Hours / Week : 37.5

    Work Environment : Office

    Employment Type : Contract

    Career Level : Experienced Hire / Professional

    Pay Type : Salary + Variable Bonus

    Required Travel (%) : 0-25

    Exempt / Non-Exempt : N / A

    People Manager : No

    Application Deadline : 10 / 29 / 2020

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