Job Description :
VCA Canada Calgary North Veterinary Hospital is looking for a full-time Client Care Coordinator to join their team. This is an exceptional opportunity for an organized, motivated and empathetic individual to join us in a very specialized support role for the entire hospital.
The Client Care Coordinator is given access to all areas of the hospital as they are an extension of both the administrative and medical team.
They assist the medical teams by providing clients with prepared take-home instructions for their pet’s care. They assist in communicating estimates for service and facilitating visits, all under the care of our medical teams.
Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciate! Additional responsibilities and qualities require for this role are;
Exceptional communications skills that can be tailored to both clients and team members
Motivation and a positive attitude, especially in difficult situations
Great attention to detail and high work ethic
A deep passion for the veterinary industry and working with pet parents
A high level of change management, being able to problem solve and adjust to the needs of those around you
A flexible schedule. The position works on a rotating schedule covering the busiest hours of the hospital, generally (but not limited to) 11 : 30am to 10 : 30pm
A coachable attitude that will lead to greater growth and development
A strong understanding of soft skills
At least 1 year of veterinary office experience or leadership experience in a heavy client based role / environment
VOA certification is not required, but candidates with this certification will be greatly considered
Polite, patient demeanor with the ability to empathize
VCA Canada Offers!
At our core are our people people with different strengths and interests that enrich our diversity, innovation and excellence.
A team we think of as family. When you join our family, VCA Canada offers :
Exceptional career development
Generous personal pet care discounts
A network of highly educated and skilled professionals!!
And more perks!
VCA Canada Cares!
At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward.