Assistant Manager, Benefits Administration
Morneau Shepell
6d ago

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.

The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Assistant Manager, Benefits Administration

Benefits Administration

Overview :

Reporting to the Senior Manager, Client Services, the Assistant Manager is responsible for the administration of client benefit plans for employees and pensioners and acts as an intermediary between the insurer and our clients.

Responsibilities :

  • Oversee the quality control of deliverables and meet deadlines.
  • Coordinate or participate in special projects (annual enrolment, certification of dependents, rate changes) as well as new client implementations, as required by the department.
  • Identify and improve non-value-added activities related to client assignments or projects.
  • Supervise the preparation and transmission of files containing benefits data for client payroll purposes, as well as eligibility files for insurers.
  • Keep administrative procedures up-to-date and document any changes (example : Workbooks).
  • Help train new team members.
  • Meet deadlines by appropriately managing and prioritizing assigned tasks.
  • Keep abreast of and apply best business practices, including privacy standards and peer review.
  • Help the manager manage the team.
  • A successful Assistant Manager requires the following core qualifications and skills :

  • Minimum of 5 years of experience in benefits administration
  • University degree or the equivalent work experience
  • Attention to detail, initiative, organizational skills and a professional attitude
  • Familiarity with provincial and federal legislation governing benefits administration
  • Ability to understand and use current software and hardware tools and highly proficient in Microsoft Office Suite (Word, Excel, etc.)
  • Bilingual (English and French) with excellent oral and written communication skills
  • Good customer service skills
  • Ability to manage and motivate a small team
  • Ability to manage and supervise most of the work for a client or project
  • Initiative and good problem-solving skills
  • Proven leadership abilities, organizational skills and flexibility in the management of multiple projects
  • Job Grade : MS4

    Fulfilling work that matters

    Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

    We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

    We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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