PURPOSE : TO CREATE 100% GUEST SATISFACTION BY PROVIDING EXCELLENT CUSTOMER SERVICE AS A LEADER
Areas of Responsibility :
Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations
Receives and processes incoming customer reservations
Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts
Success Factors :
Focus On the Guest Seek to understand the (internal / external) guest and meet the needs of both the guest and the company.
Attend to Detail Ensure that work is accurate, thorough and to the highest standards.
Communicate Effectively Clarify and provide information so that coworkers, guest, and suppliers understand and can take action.
Take Responsibility Demonstrate personal ownership of tasks and follow through to get the required results.
Fosters Teamwork Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Build Strong Relationships Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Key Skills and Requirements :
Technical Service Skills Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Point of Sale Skilled in utilization of point of sale systems and / or other back-of the house systems.
Up-selling Know the available products and services and suggest alternatives.
Reservations Process Understand the reservations process including the role of the Infinity, distribution channels and reservations flow.