Customer Representative
bank-of-nova-scotia
Bancroft, ON, CA
2d ago

Join the Global Community of Scotiabankers to help customers become better off.

What your role will be....

A Best Workplace

Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, Chile and Latin America by the Great Place to Work® Institute.

A multinational winning team

Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia.

We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking.

Corporate Social Responsibility

Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities.

At Scotiabank, we offer a world class culture based on recognition, development and excellence. If you enjoy building relationships while learning new skills, we’re looking for you!

As a valued member of the branch service team, you will help people achieve their financial goals. You are the face of Scotiabank, and the key to establishing richer relationships with our clients by delivering service excellence and solutions in order for our clients to become financially better off.

Job Purpose

As a member of the branch service team, you are responsible for contributing to the overall success of the branch by meeting negotiated Service Excellence Activity goals while adhering to Bank security, operational and compliance procedures and policies.

Your negotiated goals include Service Excellence Activities, along with other objectives related to customer service standards, teamwork and personal development.

More specifically, you are responsible for meeting customers’ day to day transactional needs, resolving their service and maintenance related inquiries and directing sales opportunities to the appropriate sales officer.

You are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions to foster a relationship of mutual trust and confidence with customers and other team members.

QUALIFICATIONS :

  • Proven customer service skills through work or community involvement
  • Willing to assist in a professional, friendly and efficient manner
  • Excellent communication in English or French would be an asset.
  • Availability to work a flexible schedule
  • Sales experience is an asset but not required
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