Customer Success Specialist, K-12
Kitchener, Ontario
2d ago


At D2L, we are looking for talented, enthusiastic, and passionate people who share in our excitement and passion for transforming the way the world learns.

We believe learning is the foundation upon which all progress and achievement rests. Working closely with clients, D2L has transformed the way millions of people learn online or in the classroom.

This career opportunity is a key part of our future success and will help support thousands potentially millions of learners!


You’ll have a big impact on learners by helping clients drive adoption with various strategies and programs to improve outcomes.

The goal is to improve learning outcomes, support improved retention, higher engagement, increase learner satisfaction, and improve productivity.

With experience leading and implementing with minimal supervision, here's what we're looking for.

  • Define, coordinate, implement and measure activities that drive D2L’s adoption
  • Share insights on the impact of activities in support of adoption, engagement and retention
  • Create and use collateral that can be used to drive adoption and pipeline (e.g. presentations, blog articles, webinars)
  • Develop an adoption coaching capacity and playbook to provide support to our strategic K-12 customers as well as internal Client Success teams with the training, skills, tools they need to drive adoption of our software.
  • Use adoption playbooks created to interact with key stakeholders at K-12 clients like Directors of Education, Superintendents, IT Managers, Teachers and Teaching and Learning Consultants directly in order to improve the use of D2L products and services
  • Ability to speak with executives to drive key messages around adoption
  • Align D2L (Brightspace) technology with specific school board or district value propositions
  • Keep internal teams informed of progress at each client, and gather needed support
  • Work with the D2L analytics group to gather key reports and insights that can be used with the clients
  • Continually seek ways to scale programs with clients driving adoption
  • Ability to travel approximately 30% of the time to customer locations

  • 3-5 years of customer success / change management / education experience
  • Strong writing and presentation skills you will be presenting to Directors of Education, Superintendents, IT Managers, Teachers and Teaching and Learning Consultants directly
  • K-12 education experience or graduation from an education program
  • Past employment in a K-12 academic institution would be considered a plus
  • Ability to design processes and workflows to drive efficiency mapping out things that work well for others to follow
  • Well developed ability to build strong relationships, quickly establish credibility and collaborate across multiple internal and external teams
  • Experienced in supporting change management, and organizational readiness
  • A love of data to share meaningful recommendations / insights with clients to help drive adoption help them understand what is working and not working
  • Ability to quickly leverage tools and technology such as Microsoft Office Suite, Salesforce and our product Brightspace.
  • High energy level, demonstrated drive to succeed, and a sense of urgency
  • Experience within a fast paced, growth organization is ideal
  • Bilingual (French / English) would be an asset

  • Bachelor of Education, or equivalent
  • Why we’re awesome

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