Member Service Representative
Coast Capital Savings
Surrey, BC, CA
6d ago

What you’ll get to do :

Perform a juggling act balancing a friendly sales and service approach with demonstrated ability to proactively listen, identify opportunities to deepen member relationships and solve problems.

  • Build relationships with members in branch and deliver an outstanding member experience by meeting their initial needs and identifying future opportunities through money chats and so much more!
  • Demonstrate your knowledge of technology through educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
  • Act as a team player by contributing to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
  • Continue to build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
  • Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues
  • Play a detective’s role by keeping a watchful eye for counterfeit money and fraudulent activities
  • Who are we looking for?

  • Experience helping customers in a retail environment for a minimum of one year where you used your x-ray vision to spot sales and referral opportunities.
  • If you have proven success working with sales objectives in your previous roles, well that’s a bonus.

  • You are passionate about positively impacting not only your members but their communities as well.
  • You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field.
  • And you aren’t done learning; you have a desire to know more.

  • You excel at building relationships with a wide variety of people and want to help them with simple financial help.
  • You are a big fan of team work and demonstrate your team spirit every day.
  • You are a multi-tasking master, able to efficiently and effectively prioritize and organize what needs to get done.
  • You have great verbal and written English. And if you speak Mandarin, Cantonese or Punjabi as well, that would make our day. Maybe even our week.
  • You are tech savvy and comfortable sharing your knowledge with your members.
  • Flexibility is key; our branches can be open Mondays to Saturdays from 9 : 30 to 7 : 00, so be prepared to happily work a variety of hours, including evenings and Saturdays.
  • We want to teach you all the Member Service Representative skills you need to be successful, so you must be able to commit to a 4 week, full-time training schedule.

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