On Car Supervisor - Richmond (YVR)
UPS
Vancouver, British Columbia, Canada
1d ago

POSITION SUMMARY

Manage the day-to-day dispatch and scheduling of delivery and pickup routes. Supervise, hire, train, recognize and discipline staff engaged in courier operations.

Provide leadership by co-ordinating the efforts of all employees toward continuous improvement and other emerging quality improvement initiatives.

Motivate staff toward service excellence and job security through increased revenue, cost-reduction awareness and high performance standards.

Develop and maintain programs that foster and enhance employee and customer relations. Support cross-functional initiatives as required.

Report and account for all safety, service, people, cost and revenue indicators for this operation.

KEY ACCOUNTABILITIES

Major Responsibilities :

Develop and maintain a stable workforce

Hire, train, motivate, recognize and discipline staff as required

Develop and enhance safety, quality, service and production programs

Analyze employee and customer-related surveys, analyze specific indicators in order to continuously improve relationships

Report on and account for all aspects of the operation

Maintain an effective administrative system - vacations and optional days, audits, employee records and files, seniority lists and all other required documentation

Investigate and report all injuries and auto accidents

Comply with all federally regulated health and safety and Labour Canada guidelines

Investigate and report all service disconnects or failures

Develop initiatives to reduce overall centre costs and increase revenue and production

Preload / Local Sort Operations :

Ensure appropriate staffing; hire and discipline as required

Train and retrain employees on job methods and safe work methods; ensure all a.m. packages are loaded as per load charts and methods, audit and document quality loads or disconnects as required

Work with non-union administrative assistants to process exception packages

On Road Operations :

Ensure appropriate staffing; hire and discipline as required

Train and retrain service providers on delivery and pickup methods, space and visibility and safe work methods

Train service providers on all products and services and new methods or services as required

Respond quickly to urgent service provider or customer inquiries as required

Audit and review all facets of service, production and customer concerns with service providers on an on-going basis

Audit and authorize all service provider timecards on a daily basis

Closing Operations :

Communicate with on-call dispatch service providers to ensure all pickups have been completed

Address and resolve all service provider or customer inquiries as they arise

Conduct extensive claims audits on pickup package and load condition quality

Work with unload and car wash staff to ensure all package load and unload methods are followed and package car lineup is accurate

Work with non-union administrative assistants to process exception packages and maintain DIAD system information

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.

EDUCATION / WORK EXPERIENCE

Able to train service providers, inside employees and administrative employees on all aspects of their position

Bilingual (English / French)

Proactive

Strong problem solving skills

Decision making and leadership skills

Good time management skills

Able to work in a fast paced, time-sensitive environment

Computer skills Advance Microsoft Office

Able to challenge and motivate others

Good negotiator

ATTRIBUTES FOR SUCCESS

Accountable

Service and production oriented

Strong people skills

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