Leggat Discovery Ford is seeking a Service Advisor to join our Commercial Vehicle Service Team.
We have an established and busy Commercial Vehicle Service shop that caters specifically to our Commercial Vehicle clients.
Our Commercial Vehicle service business has grown substantially over the last few years and the potential for continued growth requires us to add additonal team members.
A keen interest in Heavy Duty / Commercial Vehicles is required for this position We offer a competitive compensation plan along with group benefit program. Responsibilities
Oversee service orders and flow of the Commercial Vehicle Shop.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s licenseWe are an equal opportunity employer.
If you think that you’re a fit, please reply with your resume and a cover letter.
All applications are kept in the strictest of confidence.