Ceridian. Makes Work Life Better™
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values : Customer Focus, Transparency, Diligence, Optimism, and Agility.
Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey.
Ceridian employees have declared Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2018, and one of Canada’s Top 100 Employers for the 16th consecutive year!
The purpose of the Product Support Analyst / DevOps Analyst is to provide internal tier 3 product support for Ceridian’s core payroll application, engines, production environment and back-
office solution products to various internal customer groups including Service Delivery, Implementation, and Operations. Tasks include analysis, in depth trouble shooting & problem solving, documentation, and communication of issues.
The successful candidate will be drawing upon their experience, skills and product knowledge to determine root cause of escalated issues.
The ability to effectively manage the communication of these issues and possible solutions to the Business, Product Management, and the Product Development team is critical.
Knowledge of Payroll and HR systems along with Ceridian Business processes will assist in determining appropriate solutions and actions to take with respect to these issues.
The candidate will assist in the creation of processes and procedures to meet changing business needs or product functionality to develop strong relationships with stakeholders in the business.
The ideal candidate will also act as a liaison between Product Development and all Service teams, assisting in identifying functional customer and staff usage requirements.
The ideal candidate is a customer centric, creative, a demonstrated technical leader and hands-on contributor working with a variety of technologies and environments with excellent problem solving and multi-tasking abilities.
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Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique.
We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.