About Us :
Comprised of the Accraply, Graham Sleevit, Harland, Stanford and Trine brands, Accraply unites some of the most trusted names in product decoration and material converting.
Known for our cutting-edge technology and innovative custom-engineered designs, Accraply has been credited with many industry firsts, and advances in application and converting technologies.
Accraply, a Barry-Wehmiller Packaging Systems company, is a worldwide leader in the design, manufacture and support of pressure-sensitive (self-adhesive), roll-fed and shrink sleeve label application systems, as well as converting and finishing equipment, for the shrink sleeve and flexible-packaging markets.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries.
By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief : to use the power of business to build a better world.
Job Description :
Field Service Technician
Developing relationships and working closely with our customers, sales, customer service, engineering and manufacturing personnel to troubleshoot and repair electrical, mechanical and electronic machinery.
Performing system integration and installation of Accraply products and associated packaging equipment in order to meet the customer’s performance requirements.
Providing project oversight from equipment installation through performance acceptance.
Operating and evaluating customer equipment in an effort to maximize performance and efficiencies.
Instructing customer personnel in the safe operation and maintenance of Accraply products.
Providing project documentation and updates about ongoing and completed activities using the tools and following the standards that are provided by Accraply.
Providing feedback to the organization on customers’ issues and opportunities.
Performing other duties appropriate to meet the needs of the business.
The FST can expect to travel approximately 50-75% of the time both in Canada and the United States with occasional travel internationally.
Provide remote phone assistance to customers as needed.
College Diploma or Degree preferably in the area of electronics, computer electronics, electromechanical or equivalent.
Experience Must be familiar with PLCs and PLC programming, basic electronics and components, electrical panels and components, pneumatics and pneumatic controls.
Strong mechanical background
Customer Service - Listens and responds effectively to customer questions and needs; resolves customer problems to the customer’s satisfaction;
respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction;
gages customer satisfaction effectively; commits to exceeding customer expectations.
Initiative and Creativity - Plans work and carries out tasks without detailed instructions.
Judgement - Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.
Cooperation / Teamwork - Works harmoniously with others to get a job done; responds positively to instructions and procedures;
able to work well with staff, co-workers, peers, leaders and customers; shares critical information appropriately.
Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors;
regularly produces accurate, thorough, professional work.
Support of Diversity - Treats all people with respect and empathy; values diverse perspectives.
Communication - Writes and speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely;
demonstrates openness and honesty; listens well during meetings and feedback sessions; exercises a professional approach with others using all appropriate tools of communication;
uses consideration and tact when offering opinions. Has the skills and willingness to share knowledge, talents and expertise with others both one-on-one and in groups.
Problem Solving - Gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions;
adapts well to changing priorities, deadlines and directions; recognizes and accurately evaluates the root cause(s) of a problem.
Flexibility - Remains open-minded and is willing to change opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change;
manages transitions from task-to-task effectively; adapts to varying customer needs.
Organization - Able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans when required.
Responsiveness to requests for service - Responds to requests for service in a timely manner; does what is necessary to ensure customer satisfaction;
prioritizes customer needs; follows up to evaluate customer satisfaction.
Bias for Action - Maintains a sense of urgency and concern for timeliness.
Additional Requirements :
Must have a valid driver’s license and maintain a good driving record.
Must be able to secure a passport and travel freely between countries when needed.
Must be able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).
Must be able to accomplish all the entry requirements for international travel
Company : Accraply CAN