Field Service Technician (Accraply)
BW Papersystems
Burlington, Ontario
5d ago

About Us :

Comprised of the Accraply, Graham Sleevit, Harland, Stanford and Trine brands, Accraply unites some of the most trusted names in product decoration and material converting.

Known for our cutting-edge technology and innovative custom-engineered designs, Accraply has been credited with many industry firsts, and advances in application and converting technologies.

Accraply, a Barry-Wehmiller Packaging Systems company, is a worldwide leader in the design, manufacture and support of pressure-sensitive (self-adhesive), roll-fed and shrink sleeve label application systems, as well as converting and finishing equipment, for the shrink sleeve and flexible-packaging markets.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries.

By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief : to use the power of business to build a better world.

Job Description :

Field Service Technician


  • Developing relationships and working closely with our customers, sales, customer service, engineering and manufacturing personnel to troubleshoot and repair electrical, mechanical and electronic machinery.
  • Performing system integration and installation of Accraply products and associated packaging equipment in order to meet the customer’s performance requirements.
  • Providing project oversight from equipment installation through performance acceptance.
  • Operating and evaluating customer equipment in an effort to maximize performance and efficiencies.
  • Instructing customer personnel in the safe operation and maintenance of Accraply products.
  • Providing project documentation and updates about ongoing and completed activities using the tools and following the standards that are provided by Accraply.
  • Providing feedback to the organization on customers’ issues and opportunities.
  • Performing other duties appropriate to meet the needs of the business.
  • The FST can expect to travel approximately 50-75% of the time both in Canada and the United States with occasional travel internationally.
  • Provide remote phone assistance to customers as needed.
  • Requirements

  • College Diploma or Degree preferably in the area of electronics, computer electronics, electromechanical or equivalent.
  • Experience Must be familiar with PLCs and PLC programming, basic electronics and components, electrical panels and components, pneumatics and pneumatic controls.
  • Strong mechanical background
  • Customer Service - Listens and responds effectively to customer questions and needs; resolves customer problems to the customer’s satisfaction;
  • respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction;
  • gages customer satisfaction effectively; commits to exceeding customer expectations.

  • Initiative and Creativity - Plans work and carries out tasks without detailed instructions.
  • Judgement - Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.
  • Cooperation / Teamwork - Works harmoniously with others to get a job done; responds positively to instructions and procedures;
  • able to work well with staff, co-workers, peers, leaders and customers; shares critical information appropriately.

  • Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors;
  • regularly produces accurate, thorough, professional work.

  • Support of Diversity - Treats all people with respect and empathy; values diverse perspectives.
  • Communication - Writes and speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely;
  • demonstrates openness and honesty; listens well during meetings and feedback sessions; exercises a professional approach with others using all appropriate tools of communication;
  • uses consideration and tact when offering opinions. Has the skills and willingness to share knowledge, talents and expertise with others both one-on-one and in groups.

  • Problem Solving - Gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions;
  • adapts well to changing priorities, deadlines and directions; recognizes and accurately evaluates the root cause(s) of a problem.

  • Flexibility - Remains open-minded and is willing to change opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change;
  • manages transitions from task-to-task effectively; adapts to varying customer needs.

  • Organization - Able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans when required.
  • Responsiveness to requests for service - Responds to requests for service in a timely manner; does what is necessary to ensure customer satisfaction;
  • prioritizes customer needs; follows up to evaluate customer satisfaction.

  • Bias for Action - Maintains a sense of urgency and concern for timeliness.
  • Additional Requirements :

  • Must have a valid driver’s license and maintain a good driving record.
  • Must be able to secure a passport and travel freely between countries when needed.
  • Must be able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).
  • Must be able to accomplish all the entry requirements for international travel
  • Company : Accraply CAN

    Accraply CAN

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