Consultant, Labour Relations
Bell Technical Solutions
2d ago

Consultant, Labour Relations

Why choose Bell?

Bell Technical Solutions (BTS) is a wholly owned subsidiary of Bell Canada that specializes in the installation of Bell services, including Home phone, Internet and Fibe TV.

BTS operates in the residential and business sectors throughout Québec and Ontario. With 6000 employees, BTS has experienced a strong growth since its foundation in 1996 and continues to distinguish itself from the competition through highly skilled labour and high-calibre service.

When you choose BTS, you are choosing a company that focuses on job creation, professional development and career advancement.

Join our team of professionals if you want to make your career aspirations a reality. Better careers start here.

Position overview

The Labour Relations Consultant is responsible for providing support to internal client groups on Labour Relations issues, Attendance Management, Discipline, Performance Management, Workplace Investigations, WSIB claims and Grievance Process along with tracking related procedures at all stages.

The incumbent is accountable for employee relations and will communicate and implement HR processes, procedures, and policies.

This role will require updates to ensure that the company is current on human resources and labour legislation relative to the needs of the business.

What will you do?

  • Acts as a first point of contact and is the Labour Relations resource for a specified client group in either Field Operations or Corporate office, and / or a combination of both unionized and non-unionized staff
  • Provides counseling on attendance management, accommodation requests, performance issues, disciplinary measures, (including letter writing).
  • Responds to requests from the Union, Canada Labour, Human Rights Commission and any other governing body

  • Counsels and oversees the development of Performance Management Programs
  • May lead and / or participate in workplace investigations, and / or counsel internal / external investigators on best practices to ensure matters are escalated and dealt with in accordance with Company Policy and / or legislation
  • Assists in preparing grievance files for meetings with the union at both the local and national level, and maintains file carriage through to arbitration and / or any other required litigation
  • May be required to counsel on WSIB issues
  • Provides internal communication; presents policies and builds solid relationships with all client groups
  • Collective Agreement interpretation and application, and may participate in collective bargaining
  • Attends Union Management meetings quarterly with a view to building solid working relations
  • Creates and presents PowerPoint presentations and / or relevant material at monthly Regional meetings as required to ensure consistent implementation across the province
  • Ensures best practices are followed by staying current with human resources legislation
  • All other duties and ad hoc projects as assigned
  • What do you need to succeed?


  • 2-4 years labour relations or union experience within a unionized environment
  • Excellent written and / oral communication skills
  • Team player and relationship builder
  • Proven leaderships and business acumen
  • Ability to work with a diverse workforce
  • Strong analytical skills with the ability to work under pressure and meet challenging deadlines
  • Strong attention to detail and the ability to multi-task in a fast-paced environment
  • Strong interpersonal skill and able to interact at all levels of the organization
  • Practical knowledge of the Canada Labour Code
  • Proficient in Excel, Word, and Power Point
  • Nice to Have

  • Experience with labour arbitrations
  • French speaking and writing skills
  • CHRP designation is an asset. Company will support required development
  • University degree
  • Working conditions

  • Provincial Head Office and Work Centre Environment
  • Monday to Friday, 8 : 00 a.m. to 5 : 00 p.m. with some evening and weekend work as required
  • Travel within Ontario is required
  • What’s in it for you?

  • Great benefits, competitive compensation and access to many discounts & offers
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative and creative team
  • Opportunities to develop through training and educational assistance programs
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies
  • Job Summary

    City : Various Work Centre’s across Ontario

    Work Hours / Week : 40

    Work Environment : Office

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form