Orion Talent, the nation’s largest military recruiting firm, is currently recruiting for a number of Call Center Representative positions with the world’s largest provider of diversified business process services with leading capabilities in digital processing, automation, and analytics.
Our client’s business services touch millions of lives every day. Whether it’s digital payments, claims processing, benefit administration, automated tolling, regulatory compliance, or distributed learning, the company optimizes and modernizes these interactions to create value for both its clients and their constituents.
This is an excellent opportunity for military spouses, those with a military background, or anyone with great communication skills who is looking to work from home.
As a Call Center Representative, you will talk to customers for one client to understand their satisfaction with their product and service.
Additional responsibilities will include :
escalating unresolved problems.
Location : You will work from home with this position. The following requirements are needed as part of this virtual assignment.
Our client will survey the workspace virtually.
Salary : $13.25 / hr + OT (W-2 of $35K) $1 / hr pay increase after a successful 120-day period.
Schedule : This position is full-time. Candidates MUST be open to all shifts listed below. You will have the opportunity to rebid on your shift every 90-
days based on your performance. All times listed are Central Standard Times.
You MUST be open to working weekends. You will receive two consecutive days off (e.g. Tues and Wed) or have off on a Saturday or Sunday with another day of the week off that is not consecutive (e.g. Saturday and Wednesday).
Training : You will go through a very comprehensive 5-week training program. This will include either a two or three-week classroom session depending on your assignment.
You will then have a two-week program where you will take live calls with a trainer on the call to assist you. At the end of the training program, you MUST pass a final exam with a score of 80% or higher.
Failure to pass this exam at the end of two tries will eliminate you from the training program.