Call Center Representative
Orion Talent
You will work from home with this position. The following requirements are needed as part of this virtual assignment. Our client will survey the workspace virtually.•Secured workspace – you must have a door that secures as part of this (no working from living room).•High-speed internet access
3d ago

Job Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting for a number of Call Center Representative positions with the world’s largest provider of diversified business process services with leading capabilities in digital processing, automation, and analytics.

Our client’s business services touch millions of lives every day. Whether it’s digital payments, claims processing, benefit administration, automated tolling, regulatory compliance, or distributed learning, the company optimizes and modernizes these interactions to create value for both its clients and their constituents.

This is an excellent opportunity for military spouses, those with a military background, or anyone with great communication skills who is looking to work from home.

Position Description

As a Call Center Representative, you will talk to customers for one client to understand their satisfaction with their product and service.

Additional responsibilities will include :

  • Determine requirements by working with customers.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions;
  • escalating unresolved problems.

  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Position Details

    Location : You will work from home with this position. The following requirements are needed as part of this virtual assignment.

    Our client will survey the workspace virtually.

  • Secured workspace you must have a door that secures as part of this (no working from living room).
  • High-speed internet access; our client will provide laptop, headset, mouse and ethernet cord.
  • No cell phones, video devices or distractions in background (e.g. dogs barking, children playing, etc.).
  • Maintain a professional appearance; you may have to do video with customers as part of the calls.
  • Salary : $13.25 / hr + OT (W-2 of $35K) $1 / hr pay increase after a successful 120-day period.

    Schedule : This position is full-time. Candidates MUST be open to all shifts listed below. You will have the opportunity to rebid on your shift every 90-

    days based on your performance. All times listed are Central Standard Times.

  • 12pm 9pm
  • You MUST be open to working weekends. You will receive two consecutive days off (e.g. Tues and Wed) or have off on a Saturday or Sunday with another day of the week off that is not consecutive (e.g. Saturday and Wednesday).

    Training : You will go through a very comprehensive 5-week training program. This will include either a two or three-week classroom session depending on your assignment.

    You will then have a two-week program where you will take live calls with a trainer on the call to assist you. At the end of the training program, you MUST pass a final exam with a score of 80% or higher.

    Failure to pass this exam at the end of two tries will eliminate you from the training program.

    Position Requirements

  • Must have excellent communication skills.
  • Must possess good attention to detail and a solid work ethic.
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