Department / District / Project Description
Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-
specific services focused on cost and business value. Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.
The KBS Field Support team provides the front end support for all departments within Kiewit Business Services. Field Support is part of the Organizational Services Department.
The Centralized Support Specialist is responsible for providing outstanding support and customer service to all areas of the Kiewit organization.
Tasks include handling inbound calls, cases, and chat requests covering a variety of services provided by KBS. It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit’s core business activities.
Field Support Supervisor
Primary Roles and Responsibilities
Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects.
Understand and follow processes, procedures, and internal controls
Reliable and consistent attendance
Secondary Roles and Responsibilities
Support and participate in collaboration activities to promote and implement continuous process improvement
Perform other job-related tasks as needed or assigned
Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
Highly motivated and self-directed; initiative and a sense of urgency to get things done
Attention to detail with ability to recognize discrepancies
Excellent analytical, math and organization skills
Ability to understand and follow process and controls
Ability to work with a high degree of accuracy with minimal supervision in afast paced, high volume environment
Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
College Degree in business or related field
Previous SAP experience
Prior work experience in a shared services environment
Shared Service Center - Professional office setting
Travel as needed
Sitting for long periods of time
Lifting, stooping, bending, reaching, climbing stairs, etc.
Reading from a computer or laptop monitor for several hours including fonts of various sizes from a variety of sources.
Travel < 5%
Must hold valid US Passport (if traveling to Canada, Australia, etc.)
As one of North America's largest, most respected construction and engineering organizations, with 2017 revenues of $8.7 billion, Kiewit exists to make a difference.
We improve and connect communities across the United States, Canada, Mexico and Australia through complex projects in transportation, water / wastewater, power, oil, gas and chemical, building, industrial and mining.
Our services are as diverse as the skills of our 22,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture.
A sense of adventure, pride and fulfillment is built in to every career at Kiewit.
How We’re Different :
Consistently ranked within the top five of the Top 400 Contractors according to Engineering News-Record
Consistently recognized as one of the best places to work in North America and in 2015, named one of Fortune’s Most Admired Companies
Top-tier health, dental and vision insurance available from day one of employment
401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent
Our employees are entitled to accrue at least 20 days paid time off each year
We spend an average of $8,500 per employee each year on training and career development, and reimburse up to $5,250 per year in outside tuition costs
Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.