Calling all Call Center Respresenatitive-North york
North York ON
4d ago

Job Description

Are you a call centre professional looking for a new opportunity? Our client in the Banking sector is looking for upbeat, energetic candidate to answer in-

bound calls within the Dispute and Credit Center

In this opportunity you will :

  • Respond to incoming telephone inquiries and recognize, analyze, and interpret customer inquiries to establish objectives
  • Listen to the customer's questions or concerns to identify, investigate and resolve, or take action to resolve the issue(s)
  • Explain or clarify procedures associated with the acquisition, operation and maintenance of all of CIBC's various credit card products.
  • Fulfill customer expectations and ensure that the solution offered meets customer needs and complies with CIBC practices and procedures
  • Develop the skills to do the job, and to work effectively as a team with co-workers
  • Actively participate in teams / committees
  • Accurately complete appropriate documentation for each transaction, and wrap up calls by either inputting data for call history and / or initiating the necessary customer fulfillment
  • Regularly update knowledge about new products, procedures and policies in order to answer customer inquiries promptly.
  • Qualifications :

  • 1 year of call centre experience
  • You must be flexible to work any day of the week between 7 : 00am - 12 : 00am
  • Strong verbal and written communication skills
  • Tech savvy
  • Proficient in MS Office
  • Pay Rate for day shifts : $16.22

    Pay Rate for evening shifts : $17.22

    Start date is at the beginning of November!

    If you are interested apply today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.

    At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

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