Are you a call centre professional looking for a new opportunity? Our client in the Banking sector is looking for upbeat, energetic candidate to answer in-
bound calls within the Dispute and Credit Center
In this opportunity you will :
Respond to incoming telephone inquiries and recognize, analyze, and interpret customer inquiries to establish objectives
Listen to the customer's questions or concerns to identify, investigate and resolve, or take action to resolve the issue(s)
Explain or clarify procedures associated with the acquisition, operation and maintenance of all of CIBC's various credit card products.
Fulfill customer expectations and ensure that the solution offered meets customer needs and complies with CIBC practices and procedures
Develop the skills to do the job, and to work effectively as a team with co-workers
Actively participate in teams / committees
Accurately complete appropriate documentation for each transaction, and wrap up calls by either inputting data for call history and / or initiating the necessary customer fulfillment
Regularly update knowledge about new products, procedures and policies in order to answer customer inquiries promptly.
1 year of call centre experience
You must be flexible to work any day of the week between 7 : 00am - 12 : 00am
Strong verbal and written communication skills
Proficient in MS Office
Pay Rate for day shifts : $16.22
Pay Rate for evening shifts : $17.22
Start date is at the beginning of November!
If you are interested apply today!
ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.
At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.