Our client requires the support of an Intermediate Quality Technician, with a background in ISO 9001, to collect and analyze data to create useful information, through EDMS, that easily conveys key messaging to stakeholders.
The Gas Operations Management Program (GOMP) ensures we successfully achieve our organization’s mission, vision and objectives.
The GOMP provides the framework for continual improvement to enhance the satisfaction of both internal and external customers and other interested parties.
It provides confidence to our organization and its customers that we can provide products that consistently fulfill requirements.
Reporting to the Management System Specialist, the ideal candidate has a Quality Management background and is familiar with both Management systems and ISO 9000 standards, and the drive to collect and analyze data to create useful information that easily conveys key messaging to stakeholders.
A passion for quality and capable of participating and leading constructive audits to provide inputs to continually improve business processes.
They enjoy collaborating with their business subject matter experts and process coordinators to develop customer focused solutions, take the time to streamline and optimize our business processes and have the personal energy to work towards long-
term departmental goals and objectives.
General Support :
Overall assistance on health of GOMP processes including :
Creating / revising / approval and training of the GOMP, analyzing data, gathering data for reporting, measurement and presentation purposes.
Scheduling of activities, auditing, and other GOMP projects.
Conformance and improvement triage and completion, document / webpage management and making recommendations for process improvements where required;
Document & Record Control Processes :
Provide assistance in improving, managing and providing support of the current document control procedures including control, quality checks, approval and maintenance of the EDMS system and master record lists;
Web content management support;
Assist with change management activities;
Management Processes :
Assess gaps within processes and provide assistance including procedure writing;
General internal communication of program items to teams;
Coordinate quality meetings and provide minutes;
Assist operational processes creating monthly reports;
Assist in annual management reviews of the GOMP to ensure its ongoing suitability;
Resource Processes :
Provide support in the implementation of defined structure into learning system and coordinating the maintenance of Curriculum and reporting;
Assistance in developing and providing training material for the management program as well as operational processes;
Measurement, Analysis & Improvement Processes :
Assistance on preparing and / or conducting internal audits.
Assistance with development of electronic system checklists and reporting to meet all Regulatory and GOMP requirements;
Facilitating and Tracking of the completion of Quality Plans and completion of Audit findings including gathering data for status reports;
Coordinating the effective resolution of non-conformities and employee suggestions (triage , validating rootcause, running reports , and following up with Notification owners on completion);
Support in developing reasonable targets / indicators for program and operational processes.
Qualifications and Education :
Quality professional status or equivalent (process development, procedure development, audit, measurement, six sigma, management systems etc.);
Practical experience of ISO 9001 : 15 based management systems and ISO 19011 : 03 Quality Management Auditing;
Demonstrated experience within SAP, specifically the Quality Module;
Strong planning and organization skills;
Must have a relevant University degree or Technical Diploma and ideally 6 or more years of related experience;
Certification in ISO 9001 : 15 based management systems and / or ISO 19011 Quality Management Auditing
Experience training personnel one on one or in group environments;
Proficient at tools : All Microsoft Office tools, EDMS (Electronic Document Management Systems), SAP and modules associated with Quality / Nonconformance / Incidents / Internal audit / Plant Maintenance / Compliance / Legal;
SharePoint as a collaboration / document management tool and as a website publishing tool.
Professional (Non-IT) HSE - Health and Safety Analyst 5 - 7 years Describe how your experience would align with supporting the role of an Intermediate Quality Technician, with a background in ISO 9001, to collect and analyze data to create useful information, through EDMS, that easily conveys key messaging to stakeholders (5 - 7 years)
In what role did you learn and achieve a demonstrated experience within SAP, specifically the Quality Module? (Must-have)
What is your experience with ISO 9001 : 15 based management systems and ISO 19011 : 03 Quality Management Auditing? (Must-have)