WHY IS THIS A GREAT OPPORTUNITY?
This is a great opportunity for a 1-2 year aspiring Quality professional to work in a major corporation on leading edge industry quality initiatives with an experienced team.
CORPORATE QUALITY AND CSR ASSISTANT (full time temporary until July 2020) Our client is a multinational leader in wireless telecommunications with offices around the world.
Assist with executing and reporting on the Customer Experience Program which includes Net Promoter (NP)
Maintain a site for use between our client and their external service provider
Work with their Customer Experience service provider to create, review and analyse transactional surveys.
Help manage the development and implementation of relationship surveys
Assist with planning, scheduling and executing internal and external audits for the standards to which the company adheres (ISO 9001 : 2015, ISO27001)
Determine which QMS processes should be in the scope of the internal / external audits (based on previous external and internal audit findings, etc.)
Work to develop a cohesive agenda for internal and external audits including scheduling and notifying auditees
Review and update process documents
Assist with managing the approvals of an initial release or a document change for a process within the QMS repository.
Ensure QMS processes are maintained and being used appropriately Assist with gathering research for the execution and implementation of initiatives within the CSR program
Responsible Business Alliance (RBA)
Assist with maintaining our RBA certification including the internal and external audit process
Participate in RBA events / conferences to stay abreast of developments in CSR
Draft key messages to internal and external stakeholders
Support goal owners with achieving their objectives and help manage the goal committees (agendas, terms of reference, meeting minutes, etc.)
Support the production of the annual CSR report
Develop infographics to represent progress toward goals
Manage intranet site Diversity & Inclusion
Support the Director in developing the D&I Plan
Conduct research on latest developments in D&I and summarize the findings
Assist with executing the D&I deliverables specifically in evolving our culture and championing D&I in our community
Assist with managing the company’s conflict minerals’ program
Partner with service provider to track and report on the Conflict Minerals Report Templates
Work with the Finance team to prepare and submit annual CM report to SEC Assist with developing communication that will enhance the workforce’s knowledge of Corporate Quality initiatives.
Design / format and manage Manufacturing Engineering & Quality pages on the Intranet
Modify or create Work Instructions for tasks relevant to Corporate Quality
Required Education, Experience & Competencies
Undergraduate degree in Business, Engineering or related field
1 2 years’ work experience in a fast-paced, preferably high-tech, environment in Corporate Quality and / or Corporate Social Responsibility
Lead auditor certification in ISO 9001 : 2015 preferred
Ability to multi-task effectively
Demonstrated advanced proficiency with the MS Office suite of productivity products especially Excel, Word and PowerPoint
Demonstrated proficiency with databases and ability to quickly learn to use new software tools
Ability to establish and maintain effective working relationships with all levels
Demonstrated ability to gather research, report and analyze findings, and present the data clearly so that it’s easily understood
High degree of attention to detail
Ability to switch tacks easily
Education : None