Bilingual Creditor Tele-Underwriter
Canada Life
Toronto, ON, CA
10d ago

Our Story

We are proud to announce that Canada Life will become our company brand under which our three companies service Great West Life, London Life, and Canada Life.

Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century.

The new Canada Life brand combines the strengths of all three so we can better deliver on our purpose : To improve the financial, physical and mental well-being of Canadians.

We are excited about this journey. To find out more about our story, click here

Role Description :

We currently have an opening in our call center for a Creditor Tele-Underwriter. This is not a sales role. You will be communicating over the phone with clients for the purpose of collecting medical information.

The position is located at our downtown office (Queen & University), steps away from Osgoode subway station.

Accountabilities :

  • Obtaining Medical information via telephone from customers
  • Responsible for processing applications
  • Processing requests for additional information from underwriters
  • Responding to clients calls in a timely and professional manner
  • Ensuring that assigned targets are met at all times
  • Qualifications and competencies :

  • Must have excellent French and English communication skills (verbal & written)
  • Customer service focused
  • Ability to handle a fast pace environment
  • Knowledge of Medical terminology is an preferred but not required
  • Professional and able to maintain confidentiality at all times
  • Strong keyboarding skills (45 wpm) with high level of accuracy
  • Able to work 8-4 / 12-8 shift
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