Support Clerk – Brokerage
Waterloo, ON
6d ago

Company Summary

Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions.

We provide our clients peace of mind with our customs brokerage, shipping and freight-forwarding capabilities for Canada and the United States.

Farrow prides itself on providing exceptional customer service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we’re still growing! We’re real people, family-owned and dedicated to our employees with a history of reinvesting in them.

This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada’s Best Managed Companies for 7 consecutive years.

Position Summary

This permanent full-time entry-level position will be working Monday to Friday from 9 : 00 a.m. to 5 : 00 p.m. and is responsible for receiving, checking and processing customs documents and using scheduled deadlines to follow-up on shipments.

This job requires a very strong attention to detail and good interpersonal and communication skills as the successful candidate will be monitoring job-specific computer programs, performing data entry and communicating with external sources on a consistent basis.


Monitor job-specific computer programs for incoming customs documents and updates

Receive, check and process customs documents with accuracy and timeliness

Verify paperwork and follow-up with external sources as needed

Set-up releases at customs, other branches or sub-agent offices

Respond to all inquiries from clients and / or drivers and escalate items as needed

Use the internet to trace shipments and ensure all requirements are met

Use interpersonal and communication skills to build and maintain working partnerships with vendors and carriers

Perform various office duties as assigned

Required Education / Skills

High school diploma or equivalent experience

Commitment to exceptional customer service

Above average data entry skills with an attention to detail required

Good communication and organization skills

Good time management skills with the ability to prioritize work

Proficient computer skills

Ability to work with minimal supervision

Proficient basic math skills

Working Conditions / Other Requirements

Company paid Criminal Background Check required

Will need transportation as office is not along bus route

May need to work occasional statutory

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