Fall 2022/ Winter 2022-2023 -Central Reservations: Administration - Owner Relations
Big White Ski Resort
Big White, CA
32m ago

Position : Administration - Owner Relations

Reports to : Owner Relations Manager Seasonal Employment : Mid-September Late April

Job Description : This position is responsible for being the liaison between Big White Central Reservations and the home owners at Big White Ski Resort.

The successful applicant will be driven to hold a high standard of communication for all parties involved. They will also will assist the department with coordination and billing for TELUS operations at Big White Ski Resort.

Position Requirements / Skills :

  • 2 Years of relatable office administration experience
  • Strong written and verbal communication
  • High level of customer service
  • Complaint handling & resolution experience
  • Multi-tasking & work prioritization is a must
  • Strong ability to work under pressure
  • High level of problem solving and attention to detail
  • Ability to work in a team or independently
  • Excellent time management and organizational skills
  • Must have a strong command of Microsoft Office and other computer programs
  • Duties and Responsibilities :

  • Answering telephone calls and emails in a timely manner
  • Sending and receiving confidential documents
  • Ensuring that the accommodation section in the Big White Website is always current and up to date
  • Taking photographs of the units that we represent and uploading them to the Website
  • Accept TELUS applications, coordinate install dates, and then invoice customers accordingly
  • Work effectively with all departments; mainly the Maintenance, Housekeeping and Central Reservations departments
  • Providing Owners with information that is needed for, but not limited to : Owner Bookings, Tax Documents, Owner Statements and Invoices
  • Continually ensures that all data for each unit is up to date and complete. This data is saved in multiple places for the Reservation Agents to View.
  • It is of the upmost importance that this information is correct across all documents

  • Participates as needed in the Occupational Health and Safety Program
  • Acts as a liaison between Home Owners and Realtors
  • Maintaining a clean and tidy workplace
  • Other duties as assigned
  • Physical Demands :

  • Must be able to walk through snow and ice to enter buildings
  • Must be able to life 40lbs
  • Location : Big White Ski Resort

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