Call Centre Representative, Catering & Restaurants
Maple Leaf Sport
Toronto, ON, Canada
2 months ago

please note this is a part-time hourly permanent role; 2-3 shifts per week, rotating between 10 : 00-6 : 00, 11 : 00-7 : 00 and 1 : 00-9 : 00)

COMPANY OVERVIEW

Maple Leaf Sports & Entertainment Partnership (MLSE) is one of North America’s leading providers of unimaginable experiences.

We are the parent company of the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto Argonauts (CFL), Toronto FC (MLS) and Toronto Marlies (AHL).

Our talented group of professionals are accountable for delivering everything our teams need to win. At the end of the day, our mission is simple : bring the world to its feet.

POSITION OVERVIEW

As a valuable member of the Restaurants and Catering team you will help lend support to the team with day to day administrative duties and you will work closely with internal departments to be a liaison for Open Table and manage the Open Table Reservation Systems supporting four restaurants.

RESPONSIBILITIES

  • Answer all incoming calls
  • Work closely with Service Representative Team, Account Representatives & Club Managers to compile reservation lists
  • Act as liaison for Open Table
  • Update and distribute internal and external event calendars
  • Organize and keep current all corporate partner and vendor files and contacts
  • General administrative duties including filing, ordering and tracking of office supplies for department
  • Participate in special projects, events and perform other related duties as requested
  • Adhere to MLSE service standards and policies
  • REQUIREMENTS

  • Proven ability to listen, understand and communicate effectively
  • Excellent Customer Service Skills
  • High proficiency in Word, Excel and PowerPoint
  • Knowledge of Open Table Reservation System an asset
  • Experience and knowledge of F&B / Hospitality industry
  • Demonstrated ability to build and develop professional relationships
  • A creative self-starter, driven by results and alert to change
  • Ability to see the big picture and strategize accordingly
  • Team player who can relate professionally to all levels
  • Proven ability to perform well under pressure and manage multiple priorities simultaneously
  • Available to work evenings and weekends as required
  • A positive, winning attitude, incorporating integrity, confidentiality and discretion
  • We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

    If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations mlse.

    com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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